Community Associate - MA, Marlborough - Cedar Hill
Marlborough, Massachusetts
Employer: IWG
Industry: Centres
Salary: $18.61 per hour
Job type: Full-Time
Community Associate
Address:
225 Cedar Hill Street
Suite 200
01752 Marlborough
The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers...so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room... and can you help her set up the projector and show her where to find a great cup of coffee. You're off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
It's time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that's lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it's too hot in their office, no problem you are on it and open a ticket in our service portal.
You've earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the organization of next week's networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week's networking event - then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything's nice and tidy, it's time to head home.
About you
We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
What we offer
On top of a competitive total compensation package, you'll enjoy:
Address:
225 Cedar Hill Street
Suite 200
01752 Marlborough
The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers...so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there's nothing the cleaners have missed.
Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room... and can you help her set up the projector and show her where to find a great cup of coffee. You're off to help her get set-up, as soon as you connect the incoming call to another customer. You may sure that all of the services are properly charged, so that invoices are accurate.
It's time for a quick coffee break, relax and enjoy a few minutes to yourself.
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that's lunch.
A new wave of customers arrive throughout the afternoon. You help a customer with printing and another with their invoice. A customer in a team room say it's too hot in their office, no problem you are on it and open a ticket in our service portal.
You've earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss the organization of next week's networking event in your center. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the IWG community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week's networking event - then you head back to finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything's nice and tidy, it's time to head home.
About you
We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathize with people's needs (Ideally 1+ years of customer service experience)
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic, and able to adapt to fast-changing situations
- Experience and confidence using MS Office and other basic IT equipment
- Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer
On top of a competitive total compensation package, you'll enjoy:
- Work life balance (no standard nights/weekends)
- Generous paid time off plans (sick and vacation)
- 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
- Competitive 401K Program, with a Company match
- Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
- A quarterly bonus plan program, plus an hourly rate of $18.61
- A bright and inspiring work environment
- Training and development opportunities aligned with great career path opportunities
- A professional workplace community (business casual attire required)
- Notice of Affirmative Action Policy Statement - USA.pdf
- Physical Requirements for Regus Field Operations.pdf
- USA Community Associate job description 4.docx
Created: 2024-06-30
Reference: 35138
Country: United States
State: Massachusetts
City: Marlborough
Similar jobs:
-
Community Paramedic - Mobile Integrated Health Full Time
South Shore Health in Weymouth, Massachusetts -
Pharmacy Technician - Community
UnitedHealth Group in Quincy, Massachusetts -
Sterile Processing Tech I (North Shore Community College Students Only)
Massachusetts General Hospital(MGH) in Boston, Massachusetts -
Certified Athletic Trainer (Great Bay Community College/Farmington High School)
Mass General Brigham in Somerville, Massachusetts -
Per Diem- LPN Opportunity for Memory Care Community
Benchmark Senior Living in Agawam, Massachusetts -
Executive Director, Employee Relations - Community Division and Enterprise Services
Mass General Brigham in Somerville, Massachusetts -
Community Pharmacist (Per Diem)
Cape Cod Healthcare Inc. in Hyannis, Massachusetts -
Community Lead, One Seaport
WeWork in Boston, Massachusetts -
Paramedic Basic - Community EMS
amr in Worcester, Massachusetts💸 $25.59 per hour -
Pharmacy Technician - Community - $5,000 Sign-on Bonus for External Candidates
UnitedHealth Group in Greenfield, Massachusetts -
Community Residence Counselor, 16 D/E Appleton
McLean Hospital(MCL) in Belmont, Massachusetts -
Registered Nurse- Extended Care- Community Living Center 42B
Veterans Health Administration in Brockton, Massachusetts -
Community Residence Counselor - Pavillion
McLean Hospital(MCL) in Belmont, Massachusetts -
EMT Basic - Community EMS
amr in Milford, Massachusetts💸 $17.67 per hour -
Community Sales Representative | MTS
SPECTRUM in Worcester, Massachusetts -
Outreach Coordinator/ Community coordinator
BCforward in Chelsea, Massachusetts -
Grants Fiscal Administrator, Community Health and Health Equity
Mass General Brigham in Somerville, Massachusetts -
Pharmacy Technician - Community
UnitedHealth Group in Leominster, Massachusetts -
Paramedic Basic - Community EMS
amr in Milford, Massachusetts💸 $25.59 per hour -
Community Residence Counselor - Overnight Per Diem, OCDI Jr
McLean Hospital(MCL) in Belmont, Massachusetts