Community Outreach and Resource Planning Specialist (Spanish)

Summary

The Community Outreach and Resource Planning Specialist (CORPS) assists the District Director in planning, coordinating, implementing and evaluating major operational, and informational activities of the district office which including but not limited to stakeholder engagement, education and outreach, media and communications, reporting, and strategic planning.

The position will be filled at either the Miami or Sunrise location.

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

This position is open to current Wage and Hour Division employees nationwide with career/career-conditional competitive status and Career Transition Assistance Program (CTAP) eligibles who are in the local commuting area.

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Duties

As a Community Outreach and Resource Planning Specialist, duties will consist of but not limited to the following:

• Seeks opportunities to partner with stakeholders to organize outreach events with their customers/clients and WHD staff to provide information about WHD laws and assistance, including complaint intake and one-on-one assistance to new businesses.
• Applies knowledge of Stakeholder outreach and public involvement principles, concepts, practices, methods and techniques.
• Maintains liaison with media including newspapers, TV, radio and on-line media.
• Serves as a liaison with media sources including public affairs officials and notifies stakeholders of significant activities.
• Applies knowledge of Wage and Hour statutes, regulations, and policies including compliance, enforcement provisions, jurisdiction and coverage provisions in order to successfully establish and develop effective Stakeholder, including employer, partnerships and effectively contribute and influence ongoing and future enforcement investigative activities.
• Makes recommendations in improving the effectiveness and efficiency of Wage and Hour enforcement and compliance activities.
• Serves as an effective representative/spokesperson to stakeholder organizations and to convincingly address and collaborate with DOL wage and Hour officials and investigators regarding program plans and adjustments.
• Applies communication skills in order to present materials, negotiate as needed and facilitate techniques sufficient to clearly explain and describe Wage and Hour issues, problems and solutions to diverse audiences.
• Initiates, plans, develops and implements an outreach program that establishes sound relationships with stakeholder groups within the region/district area.
• Gathers information from or provided by advocacy and action groups to incorporate into the Annual Performance Plan, Compliance Assistance Plan, and Regional/District initiatives and plans for near and long-term Wage and Hour investigative and enforcement activities.

Requirements

Conditions of Employment

• Must be fluent/proficient in Spanish.
• Must be at least 16 years old and a U.S. Citizen.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.

Qualifications

To qualify, applicants must demonstrate in the resume one year of specialized experience equivalent to at least the GS-11 grade level in the Federal Service. Examples of specialized experience include:

• Conducting outreach activities to communicate information with stakeholders (i.e., federal/state/local agencies, non-profit organizations, public/private schools/colleges/ universities, child care facilities, etc.) regarding wage and hour laws and enforcement and education programs;
• Gathering, compiling, and analyzing information using a variety of research tools and methods such as, outreach studies and initiatives, and incorporating the results into recommendations for improvement of compliance activities;
• Identifying potential outreach opportunities with stakeholders to develop and plan outreach/education activities;
• Composing communications such as, reports for management review, or articles for publication to the media (both on-line and print);
• Planning and implementing activities such as stakeholder engagement, education and outreach, and media communications, to increase awareness of organizational initiatives;
• Serving as a representative or spokesperson at public meetings or workshops to increase awareness of organizational initiatives.

Bilingual Requirement - Fluency/proficiency in Spanish and English language is required. You will be interviewed in both Spanish and English and you may be required to read/write and/or translate documents from Spanish to English and vice versa. Further consideration will not be given if you fail to demonstrate fluency/proficiency in both English and Spanish.

Education

This position has no education requirement and there is no substitution of education for specialized experience at this grade level. Applicants must possess the required specialized experience.

Additional information

The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.

All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.

As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information, and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act. Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.

Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Additional information is available here.

Based on agency needs, additional positions may be filled using this vacancy.

Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All qualified applicants will be evaluated on the following key competencies:

• Communications and Media
• Compliance
• Oral Communication
• Planning and Evaluating
• Stakeholder Management

Click here for evaluation details.

You may preview questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/12529710

The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.

INFORMATION FOR CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under CTAP, you must be well-qualified for the position to receive consideration. CTAP eligible(s) will be considered well-qualified if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review the eligibility questions to reflect that you are applying as a CTAP eligible and submit supporting documentation.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents must be submitted (if applicable to your status) by 11:59 p.m. (ET) on the vacancy closing date. DO NOT upload password-protected documents.
  
  PLEASE READ CAREFULLY - not submitting the required documentation, may disqualify you from consideration.
  
  
  • Resumes are required for all applicants - provide a resume either by creating one in USAJOBS or uploading one from your computer and USAJOBS profile. To receive full consideration for relevant and specialized experience, all experience listed on your resume must include the following:
    
    
    • Month and year start/end dates for each position held, (i.e., 1/2022 - Present or 1/2022 - 1/2024).
    • The number of hours per week spent in each position (i.e., Full-time or 40 hours per week. If part-time, list the number of part time hours, i.e., 20 hours per week).
    • The nature of the duties and responsibilities in each position. In describing your experience, please be clear and specific. We will not make assumptions regarding your experience.
    • Pay plan, series, and grade for any Federal position held.
    • Helpful resources for creating a federal resume: What should I include in my federal resume; How to create a resume; and USAJobs Resume Writing video
  • SF-50 - If applying as a status candidate with current or former Federal Service, please provide a copy of your last or most recent SF-50, "Notification of Personnel Action" which shows your appointment eligibility for the position for which you are applying. Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, and Grade/Pay Band, and career status. Your SF-50 must include enough information to be able to verify eligibility and the time-in-grade requirement. NOTE: In some cases, multiple SF-50s may be submitted to show that you meet the eligibility in which you claimed and the one-year time-in-grade requirement. *WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step, and competitive status. In addition to submitting a current SF-50, examples of appropriate SF-50s that verify time-in-grade include Promotions, Within-grade Increases, and SF-50s with an effective date more than one year old. Current DOL employees - an award SF-50 DOES NOT indicate grade and step and WILL NOT prove time-in-grade.
    
    • Applicants must meet time-in-grade (52 weeks at the GS-11 grade level), time-after-competitive-appointment (90 days, if applicable), and minimum qualifications. These requirements must be met within 30 days, 09/10/2024, of the announcement closing date.
  • Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. *In most cases, CTAP applicants must submit this document - please see CTAP link below for more details.
  • Displaced Employee Placement Documents: Only required if requesting priority consideration under Career Transition Assistance Plan (CTAP) Eligibility. Click/Review this CTAP link to confirm what must be submitted as proof that the requirement has been met.
  • Cover Letters are not mandatory and will not be used to verify experience but may be submitted.
  
  
  Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
• How to Apply
  
  Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.
  
  To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section.
  
  Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the vacancy closing date to receive consideration.
  
  Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.
  
  Important - Save your information before the 30 minute system timeout! For help, go to USAJOBS Help Center.
  
  STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. For each employment period, include start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week) otherwise, your application may be considered incomplete.
  
  STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the job title and then click the Apply button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Proceed through the steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. In the final step, once you have certified your application, click the Continue to agency site button.
  
  STEP 3 - Complete the 2nd part of the application process (DOL). On the Department of Labor (DOL) page, create a DOL Account if you have not already and click Apply to this vacancy. Continue through the progress steps at the top of the DOL page. The 2nd progress step is where you answer the vacancy-specific questions. The 3rd progress step Documents is where you submit the required documents (only if applicable to you) specified in the Required Documents section of this vacancy.
  
  STEP 4 - On the Review and Submit step, verify each section of your application is complete and correct. In order to submit your application, you must have a check mark next to each section listed. If there is an X, return to the appropriate section and follow the prompts. When it is ready for submission, certify your application and click the Submit Application button.
  
  STEP 5 - Edit Application as needed by 11:59 pm Eastern Time of Closing Date by returning to USAJOBS, clicking the vacancy, thenUpdate Application.
  
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  
  For more detailed information on applying for positions with DOL click here to view the U.S. Department of Labor, How to Apply website.
  
  Agency contact information
  
  DeAundra McKinnis
  
  Phone
  
  617-624-6644
  
  Email
  
  McKinnis.DeAundra.L@dol.gov
  
  Address
  
  Wage and Hour Division
  
  200 Constitution Avenue NW
  
  Washington, DC 20210
  
  US
  
  Next steps
  
  Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interviews. You will be notified of the outcome. A selection is expected to be made within 30 calendar days of the issuance date of the certificate.
  
  For instructions on how to check the status of your application, go to USAJOBS Help Guide.
  
  USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency's point of contact on the job announcement.
  
  To verify that your application is complete, log into your USAJOBS account, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

The following documents must be submitted (if applicable to your status) by 11:59 p.m. (ET) on the vacancy closing date. DO NOT upload password-protected documents.

PLEASE READ CAREFULLY - not submitting the required documentation, may disqualify you from consideration.

• Resumes are required for all applicants - provide a resume either by creating one in USAJOBS or uploading one from your computer and USAJOBS profile. To receive full consideration for relevant and specialized experience, all experience listed on your resume must include the following:
  
  
  • Month and year start/end dates for each position held, (i.e., 1/2022 - Present or 1/2022 - 1/2024).
  • The number of hours per week spent in each position (i.e., Full-time or 40 hours per week. If part-time, list the number of part time hours, i.e., 20 hours per week).
  • The nature of the duties and responsibilities in each position. In describing your experience, please be clear and specific. We will not make assumptions regarding your experience.
  • Pay plan, series, and grade for any Federal position held.
  • Helpful resources for creating a federal resume: What should I include in my federal resume; How to create a resume; and USAJobs Resume Writing video
• SF-50 - If applying as a status candidate with current or former Federal Service, please provide a copy of your last or most recent SF-50, "Notification of Personnel Action" which shows your appointment eligibility for the position for which you are applying. Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, and Grade/Pay Band, and career status. Your SF-50 must include enough information to be able to verify eligibility and the time-in-grade requirement. NOTE: In some cases, multiple SF-50s may be submitted to show that you meet the eligibility in which you claimed and the one-year time-in-grade requirement. *WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step, and competitive status. In addition to submitting a current SF-50, examples of appropriate SF-50s that verify time-in-grade include Promotions, Within-grade Increases, and SF-50s with an effective date more than one year old. Current DOL employees - an award SF-50 DOES NOT indicate grade and step and WILL NOT prove time-in-grade.
  
  • Applicants must meet time-in-grade (52 weeks at the GS-11 grade level), time-after-competitive-appointment (90 days, if applicable), and minimum qualifications. These requirements must be met within 30 days, 09/10/2024, of the announcement closing date.
• Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. *In most cases, CTAP applicants must submit this document - please see CTAP link below for more details.
• Displaced Employee Placement Documents: Only required if requesting priority consideration under Career Transition Assistance Plan (CTAP) Eligibility. Click/Review this CTAP link to confirm what must be submitted as proof that the requirement has been met.
• Cover Letters are not mandatory and will not be used to verify experience but may be submitted.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

How to Apply

Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.

To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section.

Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the vacancy closing date to receive consideration.

Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

Important - Save your information before the 30 minute system timeout! For help, go to USAJOBS Help Center.

STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. For each employment period, include start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week) otherwise, your application may be considered incomplete.

STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the job title and then click the Apply button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Proceed through the steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. In the final step, once you have certified your application, click the Continue to agency site button.

STEP 3 - Complete the 2nd part of the application process (DOL). On the Department of Labor (DOL) page, create a DOL Account if you have not already and click Apply to this vacancy. Continue through the progress steps at the top of the DOL page. The 2nd progress step is where you answer the vacancy-specific questions. The 3rd progress step Documents is where you submit the required documents (only if applicable to you) specified in the Required Documents section of this vacancy.

STEP 4 - On the Review and Submit step, verify each section of your application is complete and correct. In order to submit your application, you must have a check mark next to each section listed. If there is an X, return to the appropriate section and follow the prompts. When it is ready for submission, certify your application and click the Submit Application button.

STEP 5 - Edit Application as needed by 11:59 pm Eastern Time of Closing Date by returning to USAJOBS, clicking the vacancy, thenUpdate Application.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

For more detailed information on applying for positions with DOL click here to view the U.S. Department of Labor, How to Apply website.

Agency contact information

DeAundra McKinnis

Phone

617-624-6644

Email

McKinnis.DeAundra.L@dol.gov

Address

Wage and Hour Division

200 Constitution Avenue NW

Washington, DC 20210

US

Next steps

Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interviews. You will be notified of the outcome. A selection is expected to be made within 30 calendar days of the issuance date of the certificate.

For instructions on how to check the status of your application, go to USAJOBS Help Guide.

USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency's point of contact on the job announcement.

To verify that your application is complete, log into your USAJOBS account, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request