Community Outreach, Growth & Engagement Spc (Clark County NV)

Molina Healthcare of Nevada is seeking a dynamic Community Outreach, Growth & Engagement Specialist in/near the Clark County area.

This role will help drive choice membership and retain existing members. This role is crucial in building and fostering relationships with community-based organizations and providers to promote Molina's services. The Sr Specialist will collaborate with internal teams (Quality, Provider Relations, Medicare, and Marketplace) to align activities and ensure a cohesive approach.

Key Responsibilities:

• Drive membership growth and retention for Molina Healthcare of Nevada Medicaid.
• Build and maintain relationships with community-based organizations and healthcare providers.
• Promote Molina's services and advocate for the company within the community.
• Collaborate with internal teams to align activities and strategies.
• Support team members by covering activities virtually or in person as needed.

Qualifications:

• Bilingual in Spanish or one of the Asian languages preferred.
• Previous experience in sales or community engagement.
• Strong organizational skills and a team player mentality.
• Availability to work flexible hours, including early mornings, nights, and weekends.
• Growth mindset with a proactive approach to community promotion and advocacy.
• Strong presentation skills and broad knowledge of Nevada Medicaid is helpful.

If you are passionate about community engagement and have the drive to promote healthcare services, we encourage you to apply. Help us make a difference in the lives of Medicaid members in Nevada.

KNOWLEDGE/SKILLS/ABILITIES

• Under limited supervision, responsible for carrying out enrollment events and achieving assigned membership growth targets through a combination of direct and indirect marketing activities, with the primary responsibility of improving the plan's overall "choice" rate. Works collaboratively with other key departments to increase Medicaid assignment percentage for Molina.
• Provides leadership for new or less experienced Enrollment Growth team members by training, developing, coaching, mentoring and being a positive role model. May also serve as the Acting Supervisor or Manager for the team upon management request.
• Responsible for achieving monthly, quarterly, and annual enrollment goals & growth and choice targets, as established by management.
• Works closely with other team members and management to develop/maintain/deepen relationships with key business leaders, community-based organizations (CBOs) and providers, ensuring all efforts are directed towards building Medicaid membership. Effectively moves these relationships through the "enrollment" pipeline.
• Schedules, coordinates & participates in enrollment events, encourages key partners to participate, and assists where feasible.
• Works cohesively with Provider Services to ensure providers within assigned territory are aware of Molina products and services. Establishes simple referral processes for providers and CBOs to refer clients who may be eligible for other Molina products.
• Viewed as a "subject matter expert" (SME) by community and influencers on the health care delivery system and wellness topics.
• Delivers presentations, attends meetings and distributes educational materials to both members and potential members.
• Answers incoming calls from perspective and current members. Provides them with information and materials about Molina Healthcare. Directs members to the appropriate Molina department(s) as needed and assists with contacting department(s) through in-house phone line assistance.
• Coordinates, leads, and executes company programs for each of their perspective regions.
• Responsible for assisting and executing Molina turnkey events and align media components.
• #LI-TR1

REQUIRED EDUCATION: Bachelor's Degree or equivalent, job-related experience.

PREFERRED EDUCATION: Bachelor's Degree in Marketing or related discipline.

REQUIRED EXPERIENCE:

• 5 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).
• Demonstrated exceptional networking and negotiations skills. Experience with sales and marketing techniques.
• Demonstrated strong public speaking and presentations skills.
• Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.

PREFERRED EXPERIENCE:

• Prior related work experience in a senior or lead capacity.
• Solid understanding of Health Care Markets, primarily Medicaid.
• Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus.
• 5+ years of outreach experience serving low income populations and/or experience presenting to influencer audiences.
• 3 - 5 years project management experience, preferably in a health care or outreach setting.
• Fluency in a second language highly desirable- Spanish or an Asian based language.

REQUIRED LICENSE, CERTIFICATION, ASSOCIATION:

• Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.

PREFERRED LICENSE, CERTIFICATION, ASSOCIATION:

• Active Life & Health Insurance
• Market Place Certified

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Key Words: health care, insurance, health insurance, Medicaid, Medicare, health coach, community health advisor, family advocate, health educator, liaison, promoter, outreach worker, peer counselor, patient navigator, health interpreter and public health aide, community lead, community advocate, nonprofit, non-profit, social worker, case worker, housing counselor, human service worker, Navigator, Assistor, Connecter, Promotora, Marketing, Sales, Growth, Nevada Health Link, MCO, Managed Care, ACA, FQHC, Behavioral Health, CHW, Community Health Worker, Equity, DPBH, HMO, SDOH

Pay Range: $17.85 - $38.69 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About Us

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Full Time
Posting Date: 07/31/2024