Title: COMPUTER OPERATOR LEAD / COMPUTER OPERATIONS TECHNICIAN II

State Role Title: 39012

Hiring Range: Negotiable, commensurate with experience

Pay Band: 4

Agency: Dept Behavioral Health/Develop

Location:Eastern State Hospital

Agency Website:https://www.esh.dbhds.virginia.gov/

Recruitment Type: General Public - G

Job Duties

Eastern State Hospital, located in Williamsburg, Virginia, was founded in 1773, with a well-intentional emphasis on community focused mental health care. This state of the art campus, situated on 500 acres, consists of two patient care buildings with 300 patients, and a highly skilled staff of over 900. Eastern State Hospital is part of the Department of Behavioral Health and Developmental Services (DBHDS) system and is accredited by the Joint Commission.

This position will provide technical support to the facilities 850+ users. Support will be delivered in the areas of hardware, software applications and account management. Support will include 580+ computers, 100+ printers, 400+ iPads and mobile devices, and the creation, suspension and deprovisioning of 850+ user accounts. The purpose of this position is to provide backup leadership in the absence of the IT Director and act as liaison between Central Office and Hospital leadership in the absence of the IT Director. This position will also be the POC for the SharePoint page and updating Policies/ SOPs. Provide technical support to the site's 850+ users. Support to be delivered in areas of hardware, software applications and account management. Support includes 580+ computers, 100+ printers, 400+ iPads and mobile devices, and the creation, suspension and deprovisioning of 850+ user accounts. Maintenance of Hospital servers.

Minimum Qualifications

Demonstrate the ability to analyze and solve complex and/or unusual computer problems within deadlines and workloads. Be self- motivated, work independently or as a member of a team. Demonstrate ability to mentor and lead. Demonstrated knowledge of SharePoint and HTML coding. Demonstrate the ability to update and maintain department policies and SOPs. Demonstrated knowledge of fundamental concepts, practices, policies, and procedures helping to guide the MIS presence at Eastern State Hospital. Basic ability to apply fundamental concepts, practices, policies, and procedures to meet customer requirements and needs.

Additional Considerations

Proven expertise in development and implementation of standards, procedures, and guidelines to support operations, be self- motivated, work independently or as a member of a team, ability to occasionally work outside "normal" business hours, possess excellent English oral and written communication skills. College coursework in related field or equivalent applicable experience or training preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

This position is considered essential personnel and would be required to work in the event of an emergency, pandemic, or facility need. All ESH positions may be required to work different shifts to include nights, weekends, and holidays, and/or overtime as requested, in the event of an emergency.

EASTERN STATE HOSPITAL only accepts online applications via PAGEUP. Resumes and other documents may accompany the application but will not serve as a substitute for an application. Faxed, e-mailed or mailed applications will not be accepted. Please refer to your PAGEUP account for the status of your application and this position. This posting will remain open for a minimum of five (5) business days.

EASTERN STATE HOSPITAL offers a comprehensive benefit package to include your choice of four health insurance plans, paid life insurance and retirement plans, 12 paid holidays, annual and sick leave.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact Human Resources at (HR Rep phone # 757-208-7717) for assistance. Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TTY.

EASTERN STATE HOSPITAL is an Equal Opportunity Employer. Employment opportunities are open to all regardless of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics or disability.

DBHDS is a healthcare organization and must comply with the federal Centers for Medicare and Medicaid Services (federal CMS) guidance on Omnibus COVID-19 Health Care staff Vaccination Regulation which requires vaccination of all employees or an exemption. A job offer of employment is contingent upon the candidate meeting these guidelines as a condition of employment.

Contact Information

Name: DEPARTMENT OF HUMAN RESOURCES

Phone: (757) 208-7717 - PLEASE REFER TO PAGE UP (JOBS.VIRGINIA.GOV) FOR STATUS

Email: EMAILED APPLICATION MATERIALS NOT ACCEPTED

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.