Title: Computer Technician

Agency: Germanna Community College

Location: Culpeper - 047

FLSA: Nonexempt

Hiring Range: $51,080-$63,850, plus full state benefits

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.

Germanna Community College is currently seeking a Computer Technician. The Technician will provide timely and effective network and system support for information technology equipment and / or systems including computers and peripheral equipment, network and telecommunication devices, audio and video equipment, mobile devices, and related transmission equipment to increase productivity in all areas of the college allowing employees to meet Germanna's mission. This position is fully onsite with no option for remote work.
Location:
Daniel Technology Center
18121 Technology Dr, Culpeper, VA

Major Duties and Responsibilities:

• Provides help-desk support for faculty and staff while prioritizing requests.
• Responds in a timely and professional manner to faculty and staff questions about computer equipment and software.
• Performs computer installation, maintenance, and repair for all college computer equipment.
• Applies software updates and upgrades as required by the college on workstations and peripherals.
• Provides support for installation, maintenance, and repair of video teleconferencing classrooms (VTC) and audio/video equipment.
• Maintains accurate college software and hardware inventories within the designed asset management system(s).

Employees must be able to work strategically with diverse colleagues, students, and community members with a commitment to diversity as a learning outcome to be culturally respectful, professionally competent, and civically responsible.

Diversity, equity, and inclusion are core values of Germanna Community College. We recognize our responsibility to create, maintain, and nurture an academic and social environment that respects the diversity of people and ideas. We are committed to being an inclusive community that respects all cultures, experiences, and abilities and that prepares individuals to thrive in a global society. An EEO/AA Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. Germanna is an Equal Opportunity Employer/Veterans/Disabled.
Germanna is a federal contractor requesting priority referrals of protected veterans for our job opportunities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Catra Godwin by phone at 540-423-9056 or by email at cgodwin@germanna.edu

If you would like to see a copy of our Affirmative Action Plan please contact Barbara Hall by phone at 540-834-1067 or by email bhall@germanna.edu.

Minimum Qualifications:

• Must possess a High School diploma, GED or any combination of education and experience equivalent to graduation from high school.
• CompTIA A+ Certification or equivalent experience with PC hardware maintenance and repair.
• Must possess knowledge of software licensing, installation, and maintenance.
• Must possess knowledge of basic network functionality and infrastructure.
• Must possess experience in customer service, preferably Helpdesk.
• Must possess excellent oral and written communication skills.
• Must have excellent attention to detail and the ability to work independently.
• Experience with or willingness to learn AI tools.

Preferred Qualifications:

• Experience with Enterprise System Management tools such as Microsoft Endpoint Manager.
• Knowledge of Helpdesk Ticketing Systems such TeamDymanix.
• Knowledge of supporting and troubleshooting Windows 11.
• Experience with Android and Apple products and other End-user devices.
• Experience with Audio Visual equipment.