Concierge Guest Experience- AdventHealth Celebration

Location: 400 CELEBRATION PLACE, Celebration, 34747

All the benefits and perks you need for you and your family

- Benefits from Day One

- Paid Days Off from Day One

- Student Loan Repayment Program

- Career Development

- Whole Person Wellbeing Resources

- Mental Health Resources and Support

- Pet Insurance*

- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

- Nursing Clinical Ladder Program*

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- Relocation Bonus*

- Team Based Nursing Model*

- Reimbursement for the NCLEX*

* Nursing or BU specific benefits and perks

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN - As needed

Shift : Days

The role you'll contribute:

The Concierge is spontaneous and enthusiastic with a desire to assist and serve others by delivering exemplary customer service. Follows all department policies when completing required tasks. Ensures confidentiality of patient and department information by adhering to HIPAA and other accrediting and regulatory bodies. Appropriately uses service-recovery methods if problems arise. Accountable for appropriately documenting and maintaining spreadsheets and/or logs. Takes personal responsibility for understanding and implementing any department /facility changes that affect self, team, staff and guests. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

• Represents Concierge Services to the highest caliber at all times. Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) of all ages in a helpful and courteous manner using appropriate verbal greeting and offering assistance. Smiles and makes eye contact with all customers encountered at work area and throughout campus. Exhibits a spontaneous and enthusiastic desire to assist and serve others by delivering exemplary customer service.

• Anticipates and responds to inquiries and/or needs in an assertive, yet friendly approach. Provides clear and accurate directions to campus and area destinations and has a working knowledge of all pertinent locations on campus. Diffuses difficult issues in appropriate manner. Uses appropriate gestures and posture during all encounters with guests and co-workers.

• Utilizes outstanding telephone communication skills by answering calls within three rings includes first name and offers assistance using a friendly and warm tone. Exhibits exceptional listening skills in order to meet needs of callers. Has full working knowledge of transferring calls to other staff when necessary. Successfully accesses available resources in order to provide prompt and accurate information to callers.

• Serves as definitive resource for a wide variety of guest and/or staff inquiries and needs. Successfully utilizes and navigates the Internet and other information or communication technology to provide information and solutions based on inquiries or assigned tasks. Has working knowledge of local community destinations and resources and proactively ensures customers are aware of such services.

Qualifications
The expertise and experiences you'll need to succeed :

Minimum qualifications :

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature

• Ability to be responsive to dynamic matrix of hospital needs and act accordingly

• Typing skills equal to 15 wpm, net

• Self-motivation, quick thinking and problem-solving abilities

• Proficiency in performance of computer knowledge including Microsoft Outlook and Excel

• Proficiency in Internet searching functions and basic math functions

• Capability in communicating professionally and effectively in English, both verbally and in writing

Preferred qualifications:

• Ability to speak and read (English/Spanish)

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