Concierge
HVC The Residences at Mountain Lodge, Colorado
Employer: Hyatt Vacation Ownership
Industry: Customer Service
Salary: Competitive
Job type: Full-Time
Job Description
Pay: $23.00/hour
Seasonal Bonus Offered
Expected Fill Date 6/1/24
JOB SUMMARY
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
CORE WORK ACTIVITIES
We are committed to providing associates with affordable health and life benefits plans including but not limited to:Medical (FSA available) Dental Vision Paid Time Off Tuition Reimbursement 401K Retirement Saving Life Insurance & Short and Long Term Disability Employee Assistance Program / Smoking Cessation Program
** Benefits for Part time, seasonal or temp positions may vary. Please connect with your recruiter for additional details.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Requirements
#US HVO Resort Ops
Pay: $23.00/hour
Seasonal Bonus Offered
Expected Fill Date 6/1/24
JOB SUMMARY
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
CORE WORK ACTIVITIES
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds.
- Attention to customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Perform other reasonable job duties as requested by Supervisors.
We are committed to providing associates with affordable health and life benefits plans including but not limited to:
** Benefits for Part time, seasonal or temp positions may vary. Please connect with your recruiter for additional details.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Requirements
#US HVO Resort Ops
Created: 2024-05-04
Reference: J3P0996Q1YKPY030CJH
Country: United States
State: Colorado
City: HVC The Residences at Mountain Lodge
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