Concierge Supervisor - Full Time Variable Shifts

Duties of an Concierge Supervisor may include the following but are not limited to:

• Daily supervision of Concierge Services staff which includes: screeners, information desk staff, student work force & volunteers assigned to the Hospital lobby, Children's Hospital lobby & Pavilion lobbies.
• Ensure visitation and screening process runs smoothly and efficiently by maintaining good communication with the Nursing Units, Patient Access and other hospital departments.
• Actively engage in pro-active problem solving and de-escalation of visitation issues.
• Monitor the flow and needs of patients and visitors in the lobby and work collaboratively with the Patient Experience team to address issues.
• Coordination and hiring of student work force and volunteers assigned to Information Desk.
• Create staff, student & volunteer schedules ensuring coverage during all shifts.
• Complete annual evaluations and ensure employees complete all mandatory training.
• Develop and Conduct periodic Customer Service training and team building activities for the Concierge Services staff.
• Order supplies.
• Maintain department budget.
• Analyze data and prepare reports.
• Proficient in Microsoft word and excel, general working knowledge of computers.
• Demonstrates professionalism, courtesy and ICARE values in all interactions with patients, visitors and staff.

Qualifications

Required: BA/BS and more than 4 years of experience as a front line manager providing quality customer service in a high volume environment. In lieu of a BA/BS, an Associates Degree with more than 6 years of experience as a front line manager providing quality customer service in a high volume environment. Excellent verbal and written communication skills.

Preferred: Experience in a concierge or hospitality setting.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as - $75,708 - $85,313

The above salary range (or hiring range) represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting.

In addition, all UUP positions have an additional $3,400 for location,

Some positions offer shift differentials for Night ($3,700) & Evening ($2,500) as well as $575 for inconvenience for positions not on day shift. Please visit these links to learn more.

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line.