Confirmations Representative Call Center - Work From Home (San Marcos, CA area)

Job Description

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Confirmations Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.



Where great benefits lead to a life fulfilled.

• Competitive Pay
  

• Medical/Dental/Vision/401K opportunities
  

• Travel discounts
  

• Credit Union Membership
  

• Tuition Reimbursement
  

• Professional Counseling & Family Support
  

• Growth and Development Opportunities
  
  

*Benefit eligibility will vary by position



As a Confirmations Representative, a typical day will include:

• Communicates via telephone calls (Outbound and potential inbound calls) with potential owners to reserve dates for preview package sales/tours, including explaining the opportunities available and answering questions.
  

• Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
  

• Encourage guests or callers to purchase or schedule preview package sales/tours.
  

• Answer guest questions about property facilities/services.
  

Guest Experience and Company Standards

• Interact with colleagues and guests professionally and promptly.
  

• Contribute to team goals.
  

• Maintain confidentiality of proprietary materials and information.
  

• Always follow company policies and safety procedures.
  

To Become a Confirmations Representative at HVC:

• Available to work various shifts, holidays, and both weekend days.
  

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
  

• Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.
  

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
  
• #ihvocc
  

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

#US Marketing Call Center