Consumer Access Sr. Manager

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time Shift: Day

Location: 2325 S Downing St Denver, Colorado 80210



The role you'll contribute:

The Consumer Access Senior Manager, under direction of the Consumer Access Director and in coordination with the Division Executive Leader, plans, develops, organizes, directs, and manages all areas of registration, pre-certification, pre-registration, benefits, rehabilitation, and concurrent authorization teams for inpatient and outpatient service lines. Directly supervises Consumer Access Management to mentor staff, manage budget and labor, and meet departmental goals. Analyzes processes and coordinates with Directors of various hospital departments and other service partners to develop policies and procedures mutually beneficial to all respective areas, while maintaining the integrity of the Consumer Access department. Represents the Consumer Access department in all communications. Actively participates in exemplary customer service and accepts responsibility in maintaining relationships that are equally respectful to all. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

• Plans, develops, organizes, directs, and manages all areas of the Consumer Access department, Guest Services, and other departments as identified by Division Executive Leadership.
• Coordinates with Consumer Access Managers across system to proactively identify problems for expedited resolution. Creates synergies, maintains bidirectional communication, and acts as point of accountability between Consumer Access and clinical, administrative, and payer partners to ensure open communication and collaboration toward common goals.
• Meets monthly with Division Executive and System Leadership to review budget goals. Sets and manages staff levels that are to work within set labor standards and limiting use of overtime while providing necessary coverage. Regularly reviews monthly budget and volume reports.
• Serves as a resource and educator regarding interdepartmental and payer questions. Consistently ensures team members understand the importance of clear and thorough assessments of patient benefits, authorizations, accurate patient portion estimates, and accurate demographic information, to maintain a close working relationship with clinical and business partners and provide patients with excellent service.
• Focuses on process improvement strategies with special attention on interactions between all Division Consumer Access teams to ensure they produce an efficient and smooth process for working benefits, authorizations, and the pre-registration of accounts with patients to reduce wait times at the campuses, improve up-front cash collections outcomes, and protect financial standing of the hospital.
• Reviews all collection reports available, communicates outcomes to team and leadership timely, and provides accurate statistical records and reports. Holds self and staff accountable for individual and team goals set by System Revenue Cycle and AdventHealth Community Relations.
• Identifies best ways to mentor individual team members to success. Reviews employee files and communicates written and verbal directions to employees with their managers to ensure well-informed status in performance of their job requirements as indicated.
• Evaluates disciplinary documentation and action plans developed by team leaders to ensure fair and consistent application of policies to all employees according to the guidelines established by Senior Manager, Director, and Human Resources department.

Qualifications
The expertise and experiences you'll need to succeed:

Required:

• Bachelor's or 5 plus years of experience.
• Master's degree in business, education, Health Services Administration, or related field.
• One year of leadership experience.
• National Association of Healthcare Access Management (NAHAM)• Certified Healthcare Access Manager (CHAM).

Preferred:

• Intermediate medical terminology.
• Bilingual - English/Spanish.

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