Consumer Affairs Assistant, CG-0303-07
San Francisco, California
Employer: Federal Deposit Insurance Corporation
Industry: Miscellaneous Clerk And Assistant
Salary: Competitive
Job type: Full-Time
Summary
This position is located in Division of Depositor and Consumer Protection (DCP), National Center for Consumer and Depositor Assistance (NCDA) and provides general support under the supervision of a Supervisory Consumer Affairs Specialist. This support involves bank adherence to federal consumer protection laws; education; data trends analysis; and database management.
The duty location is determined upon selection.
This job is open to
Clarification from the agency
This position is open to current FDIC permanent employees with competitive status eligibility.
Duties
Requirements
Conditions of Employment
Minimum Background Investigation (MBI) required.
Qualifications
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG-06 grade level or above in the Federal service. Specialized experience is defined as:
Experience responding to customer inquiries and complaints; utilizing a data entry system to enter and maintain information; tracking activities or projects to completion; using word processing software to prepare written materials; and drafting correspondence
Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.
Education
There is no substitution of education for the experience for this position.
Additional information
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
If selected, you may be required to serve a probationary or trial period as applicable to appointment type.
Selectee(s) for this position will be required to report to their duty station office two days per week.
The range of pay shown includes base pay plus supplemental locality adjustments. The locality rates for these duty locations range from a low of 18.65% to a high of 51.75%. Pay will vary by grade level and the locality rate for the geographic location where the position is located. For more on FDIC locality rates, click here.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
Top ranked candidates will be referred to the selecting official for further review and consideration.
The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
You may preview questions for this vacancy.
Required Documents
Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Agency contact information
Mitchell Desy
Phone
773-812-7406
TDD
1-800-925-4618
Fax
000-000-0000
Email
mdesy_24@hotmail.com
Address
Federal Deposit Insurance Corporation
FDIC Human Resources Branch
3501 Fairfax Drive
Arlington, Virginia 22226
United States
Next steps
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This position is located in Division of Depositor and Consumer Protection (DCP), National Center for Consumer and Depositor Assistance (NCDA) and provides general support under the supervision of a Supervisory Consumer Affairs Specialist. This support involves bank adherence to federal consumer protection laws; education; data trends analysis; and database management.
The duty location is determined upon selection.
This job is open to
- Internal to an agency
Current federal employees of this agency.
Clarification from the agency
This position is open to current FDIC permanent employees with competitive status eligibility.
Duties
- Assists the Consumer Affairs Specialists in initial investigation, research, and preparation of responses involving consumer complaints and inquiries regarding consumer protection laws and general banking procedures. Such complaints or inquiries may include FDIC Chairman, Congressional, and White House referrals; and discrimination complaints.
- Inputs information into the National Center for Consumer and Depositor Assistance's (NCDA) correspondence tracking database system in conjunction with assigned responsibilities and monitors the system for data accuracy and integrity. Responds to questions from consumers concerning the consumer complaint investigation process.
- Prepares materials independently or in cooperation with other Consumer Affairs staff for distribution and mailing. Assists in the preparation of statistical and other reports on the activities of the NCDA.
- Researches issues involving consumer complaints and inquiries with the staff of Regional and Washington Offices including the Community Affairs and Compliance and Enforcement sections of DCP, as well as the Divisions of Legal and Risk Management Supervision (RMS), and prepares appropriate summaries of such research.
- Researches and responds to questions concerning consumer complaints and complaint investigations from DCP and RMS Examiners independently or cooperatively with the Consumer Affairs Specialists. Assists in training and education efforts of NCDA by preparation of materials and/or participation in such activities at the direction of a Supervisory Consumer Affairs Specialist or designee.
- Advises NCDA management, as needed, in developing strategies for improving operations.
Requirements
Conditions of Employment
Minimum Background Investigation (MBI) required.
Qualifications
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG-06 grade level or above in the Federal service. Specialized experience is defined as:
Experience responding to customer inquiries and complaints; utilizing a data entry system to enter and maintain information; tracking activities or projects to completion; using word processing software to prepare written materials; and drafting correspondence
Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.
Education
There is no substitution of education for the experience for this position.
Additional information
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
If selected, you may be required to serve a probationary or trial period as applicable to appointment type.
Selectee(s) for this position will be required to report to their duty station office two days per week.
The range of pay shown includes base pay plus supplemental locality adjustments. The locality rates for these duty locations range from a low of 18.65% to a high of 51.75%. Pay will vary by grade level and the locality rate for the geographic location where the position is located. For more on FDIC locality rates, click here.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more, click here.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
Top ranked candidates will be referred to the selecting official for further review and consideration.
The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.
- Knowledge of federal and state consumer protection laws and regulations and FDIC directives and policy statements related to the operations of Division of Depositor and Consumer Protection (DCP).
- Knowledge of banking industry operations, practices and procedures.
- Ability to deal in a positive manner with difficult or angry consumers and bankers.
- Ability to use computer applications.
- Ability to protect and maintain confidentiality when working with sensitive documents and information.
- Ability to interact with individuals, including management officials within the FDIC, other regulatory agencies, and the private sector.
- Ability to conduct analytical research, summarize information and make recommendations.
- Skill in oral communication.
- Skill in written communication.
- General knowledge of FDIC's examination process.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
You may preview questions for this vacancy.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more, click here.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. - Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. - How to Apply
To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Agency contact information
Mitchell Desy
Phone
773-812-7406
TDD
1-800-925-4618
Fax
000-000-0000
Email
mdesy_24@hotmail.com
Address
Federal Deposit Insurance Corporation
FDIC Human Resources Branch
3501 Fairfax Drive
Arlington, Virginia 22226
United States
Next steps
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation. - Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request
Required Documents
Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Agency contact information
Mitchell Desy
Phone
773-812-7406
TDD
1-800-925-4618
Fax
000-000-0000
mdesy_24@hotmail.com
Address
Federal Deposit Insurance Corporation
FDIC Human Resources Branch
3501 Fairfax Drive
Arlington, Virginia 22226
United States
Next steps
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request
Created: 2024-09-14
Reference: 809203400
Country: United States
State: California
City: San Francisco
ZIP: 94130