If you are located within Fort Worth, TX, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.SM

Provides support for the Consumer Affairs Department including entering and logging all written appeals from consumers, providers, regulatory agencies etc.in the Consumer Affairs Database, uploads to imaging system, creates acknowledgement letter, and assigns to analyst. Sorts incoming work and distributes to department Management. May be called to assist in scanning all paper appeals received into CA Pending folder.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Our office is located at 300 Burnett Street Fort Worth, TX. Employees will be required to work 2 - 3 days onsite and some days from home.

We offer 2 weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday - Friday. Training will be conducted onsite.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Maintains workflow by studying methods, implementing cost reductions, and developing reporting procedures
• Organizes and distributes correspondence, reports, memos, etc.
• Develops and maintains work assignments in CA databases
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies
• Completes operational requirements by assigning expedited complaints.
• Uses, protects, and discloses members; protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience
• 1+ years of experience working in an office setting
• Data Entry experience
• Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management)
• Ability to work 2 - 3 days per week at 300 Burnett Street Fort Worth, TX.
• Must be 18 years of age OR older
• Ability to work full-time between 8:00am - 5:00pm including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

• 2+ years of office experience in healthcare industry

Telecommuting Requirements:

• Reside within commutable distance of 300 Burnett Street Fort Worth, TX
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

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