Consumer Affairs Regulatory Analyst

NOTE : This message is intended for those interested applicants that have not participated in the exam for this position. The exam for this classification is currently offline. It is anticipated that it will be back online on 9/11/2024. If interested in this position, you may apply. You will need to participate and pass the exam prior to appointment to California State Service .

CPUC encourages a hybrid workplace model designed to accommodate the full range of workplace preferences to the extent that individual job duties allow. For most External Affairs Division positions, staff can opt to work largely from home or work primarily or entirely in a CPUC office. In all cases, though, occasional in-person attendance will be required for onboarding and orientation, certain training, team-building activities, and collaborative meetings, as specified by management. All State employees must reside in California.

About the External Affairs Division
The CPUC's External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results.

Our division oversees seven key functions:
1. Public & Media Relations
2. Creative Services
3. Consumer Advocacy
4. Internal & Executive Communications
5. Strategic Programs & Partnerships
6. Local Government & Community Engagement
7. Public Participation & Engagement

Together, we craft compelling narratives, establish valuable partnerships, and foster connections that resonate across California. Join us in making a difference and delivering results that truly matter.

Under the general direction of the Program and Project Supervisor, the incumbent will act as a mid-level technical expert, perform analysis of Consumer Affairs Branch (CAB) consumer data, participate in monitoring and reviewing Commission proceedings to determine relative impact on consumers, and potential for consumer contacts and complaints made to CAB. The incumbent also manages moderately complex CAB projects, independently handles workstreams, and facilitates and presents at meetings for intra/inter-agency conferences, workshops, plus public meetings. The analyst will consider diversity, equity, and inclusion in policy analysis, stakeholder engagement, and internal processes.

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You will find additional information about the job in the Duty Statement .

Working Conditions

Travel is required.

This is a statewide recruitment. This position can be filled in the following locations: San Francisco, Sacramento or Los Angeles.

Positions at the CPUC may be eligible for telework under Government Code 14200 for eligible applicants residing in California, and subject to meeting the telework eligibility criteria. Telework Policy CalHR

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• PUBLIC UTILITIES REGULATORY ANALYST III

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-447592

Position #(s):
680-163-4611-XXX

Working Title:
Consumer Affairs Regulatory Analyst

Classification:
PUBLIC UTILITIES REGULATORY ANALYST III $7,748.00 - $9,703.00

# of Positions:
1

Work Location:
United States

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information External Affairs Division/Consumer Affairs Branch, Analysis Unit
Department Website: http://www.cpuc.ca.gov/

Special Requirements

Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.

Please number your responses in the same order as the questions are listed, 1- 3. Do not consolidate your responses .

Describe your direct experience conducting complex quantitative and qualitative economic, regulatory, and financial analyses; this should include examples of gathering and synthesizing data along with the depth of Excel, Tableau, GIS mapping, and other business intelligence tools used to support your analysis and present your findings.

Describe example(s) of when you took the initiative on work assignments and managed projects that involved leading the collaboration with internal and external team members, facilitating meetings, and setting and meeting milestones and deadlines while exercising independent judgment. Describe how you developed and maintained positive working relationships with individual team members, management, and colleagues to complete work products and resolve problems.

Describe your experience with providing excellent written communication skills, this should include examples of written reports and presentations that communicated complex ideas simply through words, tables, graphs, and pictures to persuasively articulate conclusions or recommendations.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/7/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Public Utilities Commission
Attn: Human Resources Division
505 Van Ness Ave, Room 3008

San Francisco , CA 94102

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Public Utilities Commission
Human Resources Division
505 Van Ness Ave, Room 3008

San Francisco , CA 94102
Monday thru Friday Except Holidays
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - (SOQ) is required. Please see "Special Requirements" for instructions.
  
  Please Note -- your STD 678 (application form) will be used to determine your qualifications in order to meet the minimum qualification requirements for the advertised classification(s). Please clearly describe all of your experience related to public utilities and/or transportation in the areas of economics, finance, or policy in the job description field(s) of your STD 678 form, along with the years and months of service. Failure to do so may result in not qualifying for the minimum qualifications for the advertised classification(s).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge and application of California PU Code, California Public Utilities Commission policies and regulations, utilities trends and issues, and public purpose programs.
• Experience as a subject matter expert creating and delivering informative and compelling utilities and policies-related presentations from a consumer's or Environmental & Social Justice (ESJ) perspective to decision-makers, stakeholders, partners, industry groups, and/or other agencies.

Benefits
Benefits Summary

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.cpuc.ca.gov/
Hiring Unit Contact:
Lisa Bass
(415) 703-3491
Lisa.Bass@cpuc.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Main Line
(415) 703-5331
EEOConcerns@cpuc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.