Consumer Affairs Specialist

Summary

The NCUA is ranked #9 for the 2023 best places to work in the Federal government (mid-size agencies).

This position is at the National Credit Union Administration (NCUA) in the Office of Consumer Financial Protection. This position serves as a Consumer Affairs Specialist.

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Veterans

Clarification from the agency

Current and former federal employees with competitive status, reinstatement eligibles, Interagency Career Transition Assistance Program (ICTAP) eligibles, Veterans (e.g. VEOA and 30% disabled), and special non-competitive appointment eligibles (e.g., persons with disabilities, certain military spouses, Peace Corps and Vista volunteers, VRA, etc.).

This job is also open in another announcement to:

• Career transition (CTAP, ICTAP, RPL)
• Federal employees - Competitive service
• Individuals with disabilities
• Land & base management
• Military spouses
• Peace Corps & AmeriCorps Vista
• Special authorities
• Veterans

This job is also open in another announcement to:

• Career transition (CTAP, ICTAP, RPL)
• Federal employees - Competitive service
• Individuals with disabilities
• Land & base management
• Military spouses
• Peace Corps & AmeriCorps Vista
• Special authorities
• Veterans

Videos

Duties

As a Consumer Affairs Specialist, you will:

• Provide operational support to the NCUA Consumer Assistance Center (CAC) for the analysis and resolution of credit union member, congressional, and general public complaints.
• Research federal consumer financial protection laws and regulations to respond to written and telephonic inquiries from the general public.
• Draft appropriate correspondence to the complainant, credit union, or other relevant party in order to affect a prompt investigation and resolution of the complaint.
• Evaluate the results of the investigations to determine if any consumer protection or consumer compliance laws or regulations governed by NCUA have been violated.

Requirements

Conditions of Employment

• You must be a U.S. Citizen.
• Suitable adjudication of background/security investigation is required.
• A probationary/trial period may be required.
• This is an essential continuity position.
• Must complete initial online questionnaire.

Qualifications

Applicants may qualify for this position based on specialized experience, education, or a combination of both.

A. To qualify based on experience:

Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.

All applicants applying for the CU-11 level must have at least one full year of specialized experience equivalent to the CU/GS-09 level obtained in the private or public sector. Specialized experience for this position is defined as experience in all of the following:

1. Researching laws and regulations relating to consumer financial protection and compliance,

AND

2. Utilizing current compliance information to ensure timely handling of consumer complaints,

AND

3. Analyzing statistical data related to consumer protection and/or consumer compliance programs.

OR

B. To qualify based on education:

Completion of 3 full academic years of progressively higher level graduate education.

OR

Ph.D. or equivalent doctoral degree. Such education must demonstrate the knowledge, skills and abilities necessary for successful job performance in the position to be filled; and included at least 6 semester hours of coursework in Accounting or equivalent courses and 3 semester hours of coursework in Introductory Auditing or equivalent courses.

OR

C. To qualify based on a combination of education and specialized experience:

A combination of qualifying education and specialized experience sufficient to meet 100% of the job requirements.

You must meet the qualifications for this position by the closing date of this announcement.

Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience and support your responses to the online questionnaire as described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. Please ensure that your resume includes the grade (if you are a current or previous federal employee), month, and year that you began and ended for each position held or that position may not be credited toward meeting the specialized experience requirement. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating.

Your resume must also support your responses to the online questionnaire. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.

Education

All education must be received by an accredited institution recognized by the U.S. Department of Education for it to be credited towards qualifications (particularly positions with an education requirement) therefore, applicants must report only attendance and/or degrees received from schools recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: ope.ed.gov/accreditation/.

FOREIGN EDUCATION: Education completed outside of the United States must be deemed equivalent to that gained in accredited U.S. education programs to be acceptable for federal employment. A third party equivalency evaluation must be submitted at the time of application for all foreign education to receive consideration.

For special instructions pertaining to foreign education, see the Department of Education website, and for a list of organizations that can evaluate foreign education, visit The National Association of Credential Evaluation Services.

Additional information

SALARY: Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position in accordance with NCUA's compensation policy. The salary range shown is NCUA's Local Pay Rate (LPR) which includes the locality rate for the Alexandria, Virginia geographical area. Please click here to review all salary ranges based on locality.

SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the status of your registration by visiting the Selective Service website at http://www.sss.gov/.

This position is in the bargaining unit.

Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement.

The Fair Chance Act: In accordance with the Fair Chance to Compete for Jobs Act of 2019 (Fair Chance Act), 5 U.S.C. Sec. 9202, and 5 C.F.R. Part 920, the National Credit Union Administration (NCUA) may not request, in oral or written form, that an applicant for employment disclose criminal history record information before the NCUA makes a tentative offer of employment, absent an exception. Complaints that the NCUA violated the Fair Chance Act must be submitted to LaborEmpRelations@NCUA.GOV or to the Office of Human Resources, Employee Relations, National Credit Union Administration, 1775 Duke Street, Alexandria, VA 22314 within 30 days from the agency's alleged non-compliance with the Fair Chance Act.

Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.

NCUA IS A COMPETITIVE SERVICE FEDERAL AGENCY.

NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.

More than the number of positions listed may be filled through this vacancy announcement.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

First, your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement.

Second, if you have a complete application package, your resume will be reviewed to determine if you meet the basic qualifications and specialized experience requirements (see "Qualification" section). You must provide specific details in your resume as to how your experience meets the specialized experience.

Third, your resume and supporting documentation may be compared to your responses to the assessment questions. The numerical rating you receive is based on your responses to the questions. If upon review it is determined that your resume and supporting documentation do not support your responses to the questions, your numerical rating may be adjusted and you may be excluded from consideration for this position.

The self-assessment questions have been developed to evaluate your competency in the following areas:

• Compliance
• Technical Competence
• Writing

Reference Checks: Reference checks must be conducted for the top candidate(s) before a tentative offer may be extended. The reference checks will need to be conducted with current and former supervisors, if applicable, as a part of NCUA's selection assessment process.

If you are found to be among the highly qualified candidates, your application will be referred to the selecting official for employment consideration. To preview the application questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12529740

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  To apply for this position, you must provide a complete application package which includes:
  
  1. Resume
  
  2. Other supporting documents:
  
  • Cover letter, optional
  • College transcript(s), if qualifying based on education or if a basic requirement
  • Most recent SF-50 or Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
  • DD-214, SF-15 Form, and VA letter, or certification of expected discharge or release from active duty for veterans for consideration under veteran hiring authorities.
  • Non-competitive appointment authority documentation, if applicable.
  • Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction In Force separation notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
  • Most recent performance appraisal, optional
  
  CURRENT AND FORMER FEDERAL EMPLOYEES:
  
  Current and former federal employees must submit a Notification of Personnel Action, or SF-50, that indicates the grade, status, tenure, and the full performance level (FPL) of the position held. Please do not submit an SF-50 for a cash/time off award.
  
  Note: Current permanent NCUA employees are not required to submit a Notification of Personnel Action (SF-50). Status will be confirmed by the Agency.
  
  VETERANS:
  
  If you wish to receive consideration under an applicable Veteran's authority such as VEOA, 30% or more disabled vet, VRA, etc., you must submit a copy of your Veteran's documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service), along with a VA letter, SF-15, etc., if applicable. If you are a current active duty service member, please submit an official statement of service from your command.
  
  If you are a current active duty military member who does not have a DD-214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members' military personnel offices, unit commanders, or higher headquarters.
  
  CTAP/ICTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:
  
  
  • Copy of agency notice;
  • Most recent performance rating; and
  • SF-50 noting current position, grade level, and duty location or Certification of Expected Separation, Reduction In Force separation notice.
  
  To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.
• How to Apply
  
  To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the "Required Documents" section.
  
  Click here for tips and information on how to apply for federal jobs.
  
  YOUR APPLICATION AND SUPPORTING DOCUMENTS ( i.e. TRANSCRIPTS, CERTIFICATIONS, etc.) MUST BE RECEIVED BY 11:59:59 P.M. ET ON 09/13/2024 TO RECEIVE CONSIDERATION.
  
  To begin, click "Apply Online" to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.
  
  To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link, and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
  
  Agency contact information
  
  Wayne Shrader
  
  Phone
  
  (703) 518-1589
  
  Email
  
  sshrader@ncua.gov
  
  Address
  
  National Credit Union Administration
  
  1775 Duke Street
  
  Alexandria, VA 22314
  
  US
  
  Next steps
  
  Once your online application is successfully submitted you will receive an email notification from the system confirming receipt. Your application will then be evaluated, and you will receive further notification(s) as the status of your application is updated. You may check the status of your application at any time by logging into your USAJOBS account and clicking on your application.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

To apply for this position, you must provide a complete application package which includes:

1. Resume

2. Other supporting documents:

• Cover letter, optional
• College transcript(s), if qualifying based on education or if a basic requirement
• Most recent SF-50 or Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
• DD-214, SF-15 Form, and VA letter, or certification of expected discharge or release from active duty for veterans for consideration under veteran hiring authorities.
• Non-competitive appointment authority documentation, if applicable.
• Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction In Force separation notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
• Most recent performance appraisal, optional

CURRENT AND FORMER FEDERAL EMPLOYEES:

Current and former federal employees must submit a Notification of Personnel Action, or SF-50, that indicates the grade, status, tenure, and the full performance level (FPL) of the position held. Please do not submit an SF-50 for a cash/time off award.

Note: Current permanent NCUA employees are not required to submit a Notification of Personnel Action (SF-50). Status will be confirmed by the Agency.

VETERANS:

If you wish to receive consideration under an applicable Veteran's authority such as VEOA, 30% or more disabled vet, VRA, etc., you must submit a copy of your Veteran's documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service), along with a VA letter, SF-15, etc., if applicable. If you are a current active duty service member, please submit an official statement of service from your command.

If you are a current active duty military member who does not have a DD-214 and is claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days from the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members' military personnel offices, unit commanders, or higher headquarters.

CTAP/ICTAP: Federal employees seeking CTAP/ICTAP eligibility must submit proof of their eligibility:

• Copy of agency notice;
• Most recent performance rating; and
• SF-50 noting current position, grade level, and duty location or Certification of Expected Separation, Reduction In Force separation notice.

To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.

How to Apply

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the "Required Documents" section.

Click here for tips and information on how to apply for federal jobs.

YOUR APPLICATION AND SUPPORTING DOCUMENTS ( i.e. TRANSCRIPTS, CERTIFICATIONS, etc.) MUST BE RECEIVED BY 11:59:59 P.M. ET ON 09/13/2024 TO RECEIVE CONSIDERATION.

To begin, click "Apply Online" to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.

To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link, and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.

Agency contact information

Wayne Shrader

Phone

(703) 518-1589

Email

sshrader@ncua.gov

Address

National Credit Union Administration

1775 Duke Street

Alexandria, VA 22314

US

Next steps

Once your online application is successfully submitted you will receive an email notification from the system confirming receipt. Your application will then be evaluated, and you will receive further notification(s) as the status of your application is updated. You may check the status of your application at any time by logging into your USAJOBS account and clicking on your application.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request