Consumer Experience Specialist

All the benefits and perks you need for you and your family:

- Benefits from Day One

- Paid Days Off from Day One

- Student Loan Repayment Program

- Career Development

- Whole Person Wellbeing Resources

- Mental Health Resources and Support

- Pet Insurance*

- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

- Nursing Clinical Ladder Program*

Our promise to you:

Joining AdventHealth Central Texas is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth Central Texas is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time

Shift : Days / Monday-Thursday 7:00am - 6:00pm and Friday 7:00am - 4:00pm

REMOTE after 3 months onsite training

Location: 2201 S. Clear Creek Rd., Killeen, TX 76549

The community you'll be caring for:

• Located in the heart of Texas, AdventHealth Central Texas provides care for the citizens of Bell, Coryell and Lampasas counties.

• Both AdventHealth Central Texas is committed to reinvesting in the community by offering the services, technologies, and facilities to set the standard with the continually changing healthcare industry.

• As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.

The role you'll contribute:

The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

The value you'll bring to the team:

• Demonstrate through behavior AdventHealth's mission, vision, values and service standards as outlined in the organization's Whole Care Experience training

• Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)

• Demonstrates empowerment to successfully resolve customer inquiries

• Adhere to all established workflows, scripting, and department greetings

• Create delightful customer experience by setting proper expectations and consistently following through with end- users

• Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)

Qualifications
The expertise and experiences you'll need to succeed :

EDUCATION AND EXPERIENCE REQUIRED:

• High-school diploma or equivalent

• One year prior experience in a call center or customer service environment

• Strong attention to detail and ability to take initiative to resolve inquiries and issues

• Demonstrated personal commitment to promoting and providing excelled customer service

• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues

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