Consumer Loan Servicing Specialist

Job Title: Consumer Loan Servicing Specialist
Location: Columbus, OH
Contract: 3 month Contract to Hire
Pay: $15-$17/hr
Primary responsibilities of this role are:

• Analyze collateral documentation and loan information in the banks servicing system (Hogan) and as needed, update collateral records in loan servicing system
• Follow up with business partners regarding missing or insufficient documents
• Research and verify lien position on UCCs and titles for loans secured by RVs, vehicles and boats and also analyze loan status to determine the appropriate resolution
• Prepare customer communication
• Manage workflow to ensure SLAs are met or exceeded.

Additional responsibilities may include:

• Assist with other collateral related tasks as needed (including continuations of UCCs, or other ongoing maintenance)
• Work with outside agencies (Bureau of Motor Vehicles, Clerk of courts, lending institutions and dealers) to resolve problems
• Some clerical/administrative functions including receipt of documents, department mail delivery, and other duties as assigned

Basic Qualifications:

• High School Diploma or equivalent
• At least one year experience in a customer service related position

Preferred Qualifications:

• Working knowledge of Microsoft Excel, Word and Access -- Ability to create and edit basic Word and Excel documents.
• Demonstrated critical thinking skills and problem solving ability
• Prior customer service experience is helpful
• Excellent communication skills, both written and verbal
• Ability to manage time effectively
• Detail-oriented and thorough
• Demonstrated dependability (attendance)
• Ability to work in a fast-paced environment adhering to established SLA targets and quality requirements

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.