Contact Center Associate - Authorizations Agent - 100% Remote / Work From Home
Austin, Texas
Employer: Frontdoor, Inc.
Industry: Customer Service/Support
Salary: $16 - $17 per hour
Job type: Full-Time
Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities
Summary:
As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Responsibilities:
Available Shifts:
Schedule 1
Off days - Sunday and Monday
Tuesday, Wednesday, Thursday, Friday - 12:30 p.m. to 9:00 p.m. CST
Saturday - 11:30 a.m. to 8:00 p.m. CST
(Schedule subject to change based on business need)
Schedule 2
Off days - Friday and Saturday
Monday, Tuesday, Wednesday, Thursday - 12:30 p.m. to 9:00 p.m. CST
Sunday - 10:30 a.m. to 7:00 p.m. CST
(Schedule subject to change based on business need)
Qualifications
Minimum Education, Licensure and Professional Certification requirements:
High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience
Minimum Experience required
1-3 years of customer service experience and/or training required
Required Skills:
Preferred Skills:
#INCSC
Other/State Specific
This role pays between $16 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Need help finding the right job?
We can recommend jobs specifically for you!
Job Locations US-TN-Nashville | US-TN-Memphis | US-TX-Austin | US-ID-Boise | US-UT-Salt Lake City | US-WY-Cheyenne | US-SD-Pierre | US-OK-Oklahoma City | US-IA-Des Moines | US-IA-Carroll | US-AR-Little Rock | ...
ID 2024-3514
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Responsibilities
Summary:
As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Responsibilities:
- Responsible for authorizing repair/replacement of covered systems or appliances.
- Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
- Provides any necessary follow-up.
Available Shifts:
Schedule 1
Off days - Sunday and Monday
Tuesday, Wednesday, Thursday, Friday - 12:30 p.m. to 9:00 p.m. CST
Saturday - 11:30 a.m. to 8:00 p.m. CST
(Schedule subject to change based on business need)
Schedule 2
Off days - Friday and Saturday
Monday, Tuesday, Wednesday, Thursday - 12:30 p.m. to 9:00 p.m. CST
Sunday - 10:30 a.m. to 7:00 p.m. CST
(Schedule subject to change based on business need)
Qualifications
Minimum Education, Licensure and Professional Certification requirements:
High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience
Minimum Experience required
1-3 years of customer service experience and/or training required
Required Skills:
- Knowledge of how to read a contract
- Knowledge of business unit policies and procedures
- Customer service and conflict resolution
- Negotiation skills
- Computer skills (Microsoft Word, Excel, Outlook)
- Attention to detail
- Ability to multi-task
- Ability to adapt to a fast-paced environment
- Must have internet access with minimum 4.6Mbps upload/download speeds
Preferred Skills:
- Highly skilled in mathematics
- Strong deductive reasoning skills
- Effective communication skills
#INCSC
Other/State Specific
This role pays between $16 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
Need help finding the right job?
We can recommend jobs specifically for you!
Job Locations US-TN-Nashville | US-TN-Memphis | US-TX-Austin | US-ID-Boise | US-UT-Salt Lake City | US-WY-Cheyenne | US-SD-Pierre | US-OK-Oklahoma City | US-IA-Des Moines | US-IA-Carroll | US-AR-Little Rock | ...
ID 2024-3514
Category Customer Service/Support
Type Full Time
Company AHS American Home Shield Corp
Created: 2024-06-14
Reference: 38DE4E8F0C0D496493A8A4A32D4150F4
Country: United States
State: Texas
City: Austin
ZIP: 78749
Similar jobs:
-
Coordinator I, Contact Center Operations Non Store...
Walmart in CARROLLTON, Texas💸 $14.00 - $18.90 per hour -
Submission for the position: Contact Center Specialist - (Job Number: 24005293)
Baylor Scott & White Healthcare in Dallas, Texas -
Contact Center Care Coordinator -DFWW
Comprehensive Cancer Centers of Nevada in Dallas, Texas -
Senior Operations Engineer (Contact Center)
Fisher Investments in Plano, Texas -
Submission for the position: Contact Center Specialist - (Job Number: 24007188)
Baylor Scott & White Healthcare in Horseshoe Bay, Texas -
Submission for the position: Contact Center Specialist - (Job Number: 24005188)
Baylor Scott & White Healthcare in Plano, Texas -
Director, Digital Contact Center
Insight Global in Fort Worth, Texas -
Contact Center Spec 1
Innova solutions in Horseshoe Bay, Texas💸 $15 - $17 per hour -
Agency Temp Contact Center Specialist
Insperity in Kingwood, Texas -
Contact Center Associate - Authorizations Agent - 100% Remote / Work From Home
Frontdoor, Inc. in Austin, Texas💸 $16 - $17 per hour -
Work From Contact Center Support Representative
GXO Logistics, Inc. in Irving, Texas -
Contact Center Care Coordinator- Resource Team
Comprehensive Cancer Centers of Nevada in Dallas, Texas -
Submission for the position: Contact Center Specialist - (Job Number: 24010232)
Baylor Scott & White Healthcare in Temple, Texas -
Submission for the position: Contact Center Specialist - (Job Number: 24010213)
Baylor Scott & White Healthcare in College Station, Texas -
Contact Center Care Coordinator- Urology
Comprehensive Cancer Centers of Nevada in Dallas, Texas -
Business Intelligence Consultant (Utility Contact Center)
City of Austin in Austin, Texas -
Contact Center Supervisor
Harris Health System in Houston, Texas -
Submission for the position: Contact Center Specialist - (Job Number: 24010214)
Baylor Scott & White Healthcare in College Station, Texas -
Submission for the position: Contact Center Specialist - (Job Number: 24008860)
Baylor Scott & White Healthcare in Dallas, Texas -
Scheduler / Contact Center
Ardent Health Services in Tyler, Texas