Contact Center Manager

Albuquerque, New Mexico

Employer: Ardent Health Services
Industry: Directors and Managers
Salary: Competitive
Job type: Full-Time
Overview

Join our team as a day shift , full-time , Central Scheduling Contact Center Manager in Albuquerque, NM .

Fulf illing your purpose begins here:

People First, Always . Here's how we take care of our people:
  • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more .

Your team is bigger than your department:
  • Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers.
  • We believe healthcare is a team sport and every player has something to contribute . We show compassion, celebrate differences and treat one another with respect.

Responsibilities

  • Responsible for the functionality, performance, and financial management of the centralized scheduling department.
  • Manage staff and ensure optimum performance and quality service is provided to achieve patient/customer satisfaction through daily operations.
  • Direct performance improvement activities for all services provided by the department and provide strategic direction on scheduling activities to support our outpatient physician offices.
  • Adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Qualifications

Minimum Job Requirements:
  • Associates degree in related field
  • In lieu of degree, six (6) or more years of relevant experience may be substituted
  • Two (2) years of related experience in a healthcare environment
  • Two (2) years of supervisory experience

Preferred Job Requirements:
  • Bachelors degree in related field
Created: 2024-04-26
Reference: 100276
Country: United States
State: New Mexico
City: Albuquerque
ZIP: 87121

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