Contact Center Representative (CSR)

Phoenix, Arizona

Employer: Medix
Industry: Insurance
Salary: $20 per hour
Job type: Part-Time
Medix Healthcare:

Overview:

Contact Center Representative (CSR)

Schedule: M-F 8AM-5PM (Looking For Weekend Flexibility As Well)

HIRING ASAP

Pay: $20/HR

Location: Phoenix, AZ (Potential For Hybrid After Training)

MUST HAVE QUALIFICATIONS:

  • High School Diploma Or GED Required
  • 1 Year Of Call Center Typer Experience
  • 6 Months In A Healthcare Background
  • Detail Oriented & Empathetic
  • Professional


Duties:
  • Develop and maintain a working knowledge of current products and services offered by the company
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Answers busy phone lines and identifies calls to be transferred.
  • Forwarding voicemails left on the company line to the appropriate department.
  • Assisting the administrative team with processing faxes or emails data entry into our in-house software.
  • Communicating professionally with different departments to assist patients and healthcare providers with our referral process.
  • Ensuring an even distribution of work to the Intake department.
  • Complying with company, state, and federal healthcare guidelines.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Calling patients for follow up, to obtain additional information and notify the patient of outcomes and statuses.
  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health.

MUST HAVE QUALIFICATIONS:

  • High School Diploma Or GED Required
  • 1 Year Of Call Center Typer Experience
  • 6 Months In A Healthcare Background
  • Detail Oriented & Empathetic
  • Professional


Nice to Have Skills
    • Bilingual In Spanish & English


  • Multiple EMR System experience


Schedule:

M-F 8AM-5PM (Looking For Weekend Flexibility As Well)

Training Schedule: 8AM-5PM PST

Pay:

$20/HR

#MedixWest
Created: 2024-10-01
Reference: 234792_1727729425
Country: United States
State: Arizona
City: Phoenix
ZIP: 85008

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