Contact Center Representative/Scheduler
Harker Heights, Texas
Employer: Ardent Health Services
Industry: Administrative Support
Salary: Competitive
Job type: Full-Time
Overview
Join our team as a day shift , full-time , Administration Contact Center Representative in Harker Heights, TX.
Fulf illing your purpose begins here:
People First, Always . Here's how we take care of our people:
Your team is bigger than your department:
Responsibilities
Qualifications
Job Requirements:
Preferred Job Requirements:
Join our team as a day shift , full-time , Administration Contact Center Representative in Harker Heights, TX.
Fulf illing your purpose begins here:
People First, Always . Here's how we take care of our people:
- Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more .
Your team is bigger than your department:
- Seton Medical Center Harker Heights is an 83-bed acute care hospital offering services such as Cardiology, Emergency Services and a Level IV Trauma Designated ER, General Surgery, Orthopedic Surgery, Total Joint Replacement, Gastroenterology, Diagnostic Services and more.
- We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
- Answer incoming calls and respond to patient's emails
- A nswers phone with a smile using the preferred greeting for the location.
- Routes calls and faxes to the appropriate personnel. Accurately documents messages so calls can be returned promptly. Pull chart and supporting documents to be sent back with detailed message.
- Document all call information according to standard operating procedures
- Follow up patient calls where necessary
- Schedules patients, confirms future appointments and communicates financial obligation for the upcoming appointment.
- Collects insurance information and performs eligibility checks including verifying the need for referrals/precertification.
- Manage and resolve patient complaints with leadership assistance
- Identify and escalate issue to supervisors
- Provide product and service information to patients
Qualifications
Job Requirements:
- Previous job experience in delivering exceptional customer service
Preferred Job Requirements:
- High School Diploma or equivalent
- 1 year medical office reception experience
- Previous similar office experience
Created: 2024-06-07
Reference: 98805
Country: United States
State: Texas
City: Harker Heights