Content Developer, Selling Partner Support SOP

We are looking for an experienced content developer who can create and edit helpful process documents. The ideal candidate is passionate about developing clear, concise, and straightforward content for internal audiences. They have a proven track record of delivery high-quality content in a fast-paced environment, and enjoy driving improvements in content readability, discoverability, and usability. With the help of our style guide, you will document operational processes for a global audience. You are not a copy editor; you are the owner of the associate experience. You are able to create clarity out of ambiguous situations.

Key job responsibilities

You will work with Program Managers to execute on requests to create or update standard operating procedures (SOPs) used by our team of Associates to resolve Selling Partner issues and questions. You will execute on requests to expand SOPs to cover new store launches, and you will review and proactively improve existing SOPs in our library. You are able to proactively identify and collect all the information needed to be able to write the best possible process documentation.

A day in the life

You will pull requests from a queue in Adobe Workfront, or have them assigned to you. You will review the required deliverables, ask the process owner any questions you might have, and get started on editing. Once you're done editing, you will send the content off for translations. When you receive the translations back, you will stage and publish the update. You might run our office hours, giving advice and guidance to potential customers, and might meet with requesters to resolve complicated queries. You will also attend team meetings.

About the team

Selling Partner Support strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. Within this organization, the Selling Partner Support SOP team creates and maintains SOPs used by our team of Associates to resolve Selling Partner issues and questions. We measure success by having clear and simple content that answers readers' questions before they arise. We are based in the USA, Costa Rica, Spain, the UK, and India. We have a mixture of staff working from an Amazon office, staff working remotely, and staff working a hybrid model with at least 3 days a week in the office and up to 2 days a week from home.

BASIC QUALIFICATIONS

• \t1 year of experience editing, writing, or proofreading documentation.

• \tExperience using a content management system.

• \tBasic understanding of DITA.

• \tBasic understanding of HTML and XML.

• \tExperience managing complex content projects.

• \tExperience writing for localization.

• \tMastery of verbal and written English.

PREFERRED QUALIFICATIONS

• \tA Bachelor's degree or higher.

• \t3 years' experience managing content projects of medium or high complexity.

• \tExperience setting content strategy and information architecture.

• \tExperience using Oxygen XML Editor.

• \tExperience using Workfront.

• \tExperience in program or project management.

• \tExperience working with a translation process.

• \tAble to learn and explain business processes.

• \tAble to prioritize and manage multiple stakeholder needs in a fast-paced environment.

• \tAble to facilitate discussions with cross-functional teams.

• \tAdvanced understanding of DITA.

• \tAdvanced understanding of HTML and XML.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,800/year in our lowest geographic market up to $102,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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