Control Room Operator (Full-Time/Night) - Thomas Jefferson University

primary function

Receive, record and distribute incoming telephone requests, alarms for service from the Department of Facilities Services. Maintain a high quality of customer relations.

duties and responsibilities

Monitor elevators for various buildings. Check cars at start of shift for proper running operation and report problems. Report problems from passengers. If possible, control room operator will try and correct the problem., if not the call will be dispatched to the elevator mechanic to problem area with all information. Mechanic will then notify control room when the car is clear and back in service. Control Room operator calms passengers through intercom system until they are safely taken off the car. The information is then logged in the Elevator Log Book.

Monitor Building Automation Systems for proper operation and temperatures and report alarms to mechanic to make adjustments. Monitor Medical Gas systems and report alarms as they come in to the Supervisor. For nitrous oxide alarms, call vendor and set up tank pick up and delivery. If repairs to the Building Automation Systems are required all information must be logged on the Building and Problem Log sheet. If Building Automation problems continue and immediate response is needed contact the Supervisor for follow-up action.

Monitor Translogic Pneumatic System. System must be checked at the start of each shift for alarms. If the system is clear of alarms purge system to clear lost carriers. When carrier repairs are needed or there is station trouble or transfer unit alarms occur, dispatch mechanic for repairs. Initiate a work order with coordinating equipment ID Clear alarms through diagnostics and put system up. Log alarms in Translogic log book.

Monitor scheduled shutdowns as posted in the Control Room. Notify supervisor in the area of shutdown as to what type it is. Post equipment or fire system out of service due to shutdown on information board located in the Control Room.

When each shift begins all radios and beepers are to be dispatched to mechanics with equipment log sheets. Log radio ID and battery ID on radio log sheet. Organize shift coverage paperwork for turnover and submit to Accounting and Systems for processing.

All service calls to vendors for repairs are reported to the Control Room and logged in the log book whether a vendor is called for scheduled service or an emergency. The Supervisor decides the status for emergency service. Equipment is posted on the information board with reason for repairs needed. A work order is processed for any kind of service and an equipment ID number is recorded for history and information purposes. Notify the next shift control room operator of service calls.

Programming of the Building Automation Systems are keyed in and changed on hard copy in the Control Room. New information is entered with relay assignments, messages to print upon alarm and prioritize segregation as needed. Set up event programs with coordinating time program schedules as needed for points to function in system. Inform security of any rebooting of the Building Automation Systems. Solve any problems security might have in reference to door alarms, panic alarms or other security point trouble. Build graphics and back up system when necessary.

Maintain records as required.

Observe sanitation, safety and housekeeping regulations.

Ensure that all work is performed according to customer needs and satisfaction.

Cooperates in department's work improvement efforts. Practices excellent customer service.

Performs other related duties as assigned by supervisor.

Qualifications

Must have a High School Diploma

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.