Coord, Volunteer Services

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

This position is responsible for managing the volunteer services (including chaplains) for the hospital.

Responsibilities

Oversees Volunteer Program including Volunteer Chaplains.
Works to insure that volunteers are adequately trained and oriented to their assigned departments.
Insures that volunteers are matched to appropriate positions. Works with all Hospital Departments to assess needs in individual areas. Creates job descriptions to support those needs.
Adheres to all Joint Commission of Accreditation Standards and reflects those standards in training, orienting and processing of volunteers.
Strives for growth in the volunteer programs. Develops a plan to recruit new volunteers to the service and sets monthly goals for that development.
Continually strives for professional improvement and development through participation in organizations such as the NC Hospital Volunteers.
Develops all necessary records and forms for the department to document the administration of Volunteer Services. Maintains adequate supplies for the efficient operation of the department.
Promotes community interest in the volunteer program and the hospital through speaking engagements, special receptions, hospital tours and other public relations activities.
Coordinates the annual volunteer recognition event and any other events that support volunteers.
Participates in the appropriate Performance Improvement programs, demonstrating continuous improvement in patient outcomes by assessing and improving the performance of care and services provided.
Demonstrates effective leadership skills of delegation, organization and coordination of inter-department activities and external departmental integration.
Maintains positive working relationships with other hospital departments, deals with conflict in a positive and effective manner.
Evaluates new departmental employee qualifications and competence and designs orientation that integrates employee needs, as well as hospital and department orientation requirements. Evidence of completed competency and/or orientation is recorded and maintained in an appropriate fashion.
Plans annual budgets for departments of responsibility.

Minimum Requirements

High School or greater degree is required- or higher.
0 to 2 years related experience

Other Information

Schedule

Day Shift

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.