Coordinator Destination Service Shore Excursions

BASIC PURPOSE: Provide administrative support to the Manager, Destination Services for shore excursion product administration and development through all aspects of a tour planning, creation and operational delivery cycle in assigned region(s).

POSITION RESPONSIBILITIES:

• Ensure all Destination Managers onboard have the required tour forms and information necessary and support them with any requests.
• Send operators tour participation figures upon request and confirm when all forms have been received from tour operators.
• Ensure operators have the latest ship itineraries. Assist tour operators with any information required or changes requested.
• Effectively communicate with tour operators around the world to ensure operation efficiency and address any questions, concerns, or events that may affect their region.
• Assist Revenue Management with tour space during move offs. Assist inside and outside Sales Force with requests.
• Assist with waitlisted excursion matters including- monitoring all waitlist reports, clearing waitlisted excursions on reservations, requesting additional space from operators.
• Request Envograms to advise guests of any tour changes, cancellations, or new tour additions.
• Add additional space and build additional tour extensions when additional departures are added to the brands.
• Assist and research work for new tour initiatives. Assist when necessary in building new tours in NVS.
• Update Retail Masters for all destinations for all brands. Make necessary changes in NVS/Seaware.
• Maintain and update in-house Tour Operator Directory.
• Assist Manager/Director/VP with special projects as needed.
• Perform other job-related functions as assigned.

KNOWLEDGE AND EXPERIENCE:

EDUCATION: Bachelor's Degree in related field of study or any equivalent combination of relevant background and experience preferred.

EXPERIENCE: Minimum 1 year in Shore Excursion environment.

KNOWLEDGE & SKILLS: Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word and Excel programs. Ability to assimilate and summarize details as appropriate to support decision-making. Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment. Ability to operate in a team driven environment and accept immediate project responsibility. Strong Customer Service, Communication and Interpersonal skills. Ability to accomplish assignments displaying detail orientated and well-organized work. Ability to work under fast paced, multi tasked and deadline driven environment.

To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

EQUAL EMPLOYMENT OPPORTUNITY:

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement

Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health: It's the Law