Summary

Coordinates and facilitates business functions in support of the sales and client services department to include generation of reports, communication and follow up with clients, problem resolution and service recovery. Performs other duties as assigned.

Responsibilities

• Provides direction and leadership in office administration by coordinating activities through excellent organizational and time management skills.
• Compiles, prepares and analyzes reports to provide necessary data/information for decision making by gathering information in a confidential manner, utilizing appropriate sources.
• Assists in the development and implementation of standard operating office procedures and provides training as appropriate to implement such change/revisions.
• Plans, coordinates and provides administrative support through project management, preparation of materials for presentations, training, etc. and proficiency in the use of computer applications and software.
• Maintains strong working relationships with internal and external customers by providing service assistance and open communications.
• Completes assigned goals.

Requirements, Preferences and Experience

Education

Minimum: Skill and proficiency in applying the highly technical principles, concepts and techniques which are central to daily office coordination as normally acquired through completion of an Associate Degree or equivalent experience.

Experience

Preferred: Knowledge of medical terminology preferred.

Minimum: 4 years of office experience.

Special Skills

Minimum: Proficiency and skill in computer software/applications, project oversight, development of presentations/materials and possess excellent organizational and interpersonal skills. Ability to type 40 words per minute.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries
• Paid vacation/time off
• Continuing education opportunities
• Generous retirement plan
• Health insurance, including dental and vision
• Sick leave
• Service awards
• Free parking
• Short-term disability
• Life insurance
• Health care and dependent care spending accounts
• Education assistance/continuing education
• Employee referral program

Job Summary:
Position: 14335 - Coordinator-Customer Service
Facility: BMG - Outpatient Care Center
Department: MG Outpatient Care Center Registration
Category: Administrative Non Clinical Support
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Germantown
Located in the Memphis metro area