The Copyright service desk personnel answer calls and emails relating to external (eCO) Electronic Copyright Office issues and internal staff requests/issues.

We address Copyright technical issues, providing high levels of customer service. The role often requires knowledge of the Service Now ticketing system, troubleshooting

extensively and escalating issues to Tier 2/3 as necessary.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* Support external user eCO web portal (www.copyright.gov) technical questions.

* Support/Troubleshoot Copyright Internal staff request and escalations critical issues.

* Use SCCM for remote access into internal staff computers to troubleshoot specific issues.

* Document and escalate Incidents & Case tickets into the ServiceNow tracking system.

Provide Tier I support for Copyright staff to troubleshoot the Siebel application and hardware issues in a timely manner.

* Provide Siebel Administration support for Copyright staff rights/permissions.

Nice to Have Skills & Experience
- A+ Certification

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.