Title: Correspondence Management Department (CMD) Print and Mail Production Supervisor

State Role Title: Correspondence Management Department (CMD) Print and Mail Production Supervisor

Hiring Range: Minimum starting salary $56,073 commensurate with experience

Pay Band: UG

Agency: VA Workers' Compensation Comm

Location:RICHMOND HEADQUARTERS

Agency Website:https://workcomp.virginia.gov/

Recruitment Type: General Public - G

Are you passionate about leading a high-performing team responsible for processing and mailing over 8,000 documents daily? Does the idea of managing an internal print shop, utilizing high-speed machinery and multiple mailing applications, intrigue you?

Our CMD Print and Mail Production Supervisor role involves overseeing a dedicated team of technicians while maintaining quality standards in the Commission's print shop. This includes adhering to routine maintenance schedules for production equipment and leading day-to-day operations of the unit.

The position offers telework opportunities in an environment where work-life balance and career growth are priorities. As a 2024 Top Workplace in the Richmond Region, you will be joining a dynamic organization that emphasizes teamwork and inclusion.

Job Duties

The Correspondence Management Department (CMD) is the centralized mail processing division for Virginia Workers' Compensation Commission (VWC) and Virginia Victims Fund (VVF). The department has three teams that are critical to daily operations at the Commission: Inbound Mail, Outbound Mail, and Document Management. Each team supports CMD's mission of providing exceptional services through stakeholder engagement and correspondence management by delivering world-class customer service using modern solutions.

The CMD Print and Mail Production Supervisor manages the daily printing, insertion, and shipping operations of a high-volume production mailing environment. Responsibilities include partnering with mailing, shipping, and printing vendors to address machinery and delivery challenges; ensuring efficient and accurate packing, shipping, and delivery of all Commission correspondence and packages; creating shipping and receiving reports; and performing database research and data entry as needed. The CMD Print and Mail Production Supervisor also conducts performance reviews for the Outbound Mail Team and ensures that employee training and development initiatives are carried out.

VWC Compensation Structure

Virginia Workers' Compensation Commission is an independent agency which allows us to have a more competitive and unique pay structure. This position is a pay grade 7 based on a 14 grade pay structure. Our positions are not classified under DHRM's pay bands.

Telework Structure

Our agency is currently using a hybrid model for teleworking. Our positions at this time are not 100% teleworking. All candidates would be expected to report to our Headquarters/Regional Office as requested. Telework scheduling is at the discretion of the Manager based on the business needs of the department. Upon hire, candidates should expect to have all training and orientation conducted at the Headquarters Office.

Virginia Workers' Compensation Commission Overview:

Led by a Senior Leadership team consisting of three Commissioners, an Executive Director and a Chief Deputy Commissioner. Our mission is to serve injured workers, victims of crimes, employers, and related industries by providing exceptional services, resolving disputes, and faithfully executing the duties entrusted to us by the Commonwealth of Virginia. Our vision is to lead the nation as the most effective and innovative state agency. VWC employees demonstrate seven core values: innovation, respect, accountability, reliability, impartiality, integrity, and effectiveness.

We are a "Virginia Values Veterans" (V3) official certified state agency that supports Veterans and Members of the Reserves and/or National Guard. If you are a Veteran or Spouse of a Veteran or Active Military Member, we urge you to respond accordingly on your state application. Virginia Workers' Compensation Commission is an Equal Opportunity Employer and we encourage diversity within our workforce. Virginia Workers' Compensation Commission does not provide sponsorship for employment.

VWC is the recipient of the following recent awards:

• 2021-2024 Tope Workplace-Richmond Region
• 2022-2024 Top USA Workplace
• 2023 Top Award for Mid-Sized Companies
• 2022-2023 Doers Award

Minimum Qualifications

• Supervisory experience including training, coaching, and developing employees required.
• Hands-on experience working in a fast-paced, high-volume production mailing environment that includes printing, insertion, and shipping responsibilities.
• Demonstrated ability troubleshooting both mechanical and technical issues with commercial inserter machines and high-volume production printers.
• Demonstrated ability to lead and motivate a team of employees in a fast-paced, goal-oriented environment.
• Working knowledge of PDF manipulation and Microsoft Office applications including Word, Outlook, Excel, and PowerPoint; data entry and retrieval from database programs; and Internet research.
• Effective organizational, analytical, and verbal and written communication skills.
• Demonstrated ability to manage multiple tasks with strong attention to detail.
• Ability to apply a wide range of USPS rules and regulations essential to correspondence management.
• Experience operating pallet jacks and high-production inserter machines and printers.
• Ability to frequently lift up to 50lbs required.

Additional Considerations

• Knowledge of Virginia Workers' Compensation Commission business processes preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Contact Information

Name: Amy Habel

Phone: (804) 205-3571

Email: vwcjobs@workcomp.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.