Crisis Intervention Specialist - Community Assistance Program

ABOUT THIS POSITION

Crisis Intervention Specialists develop and implement complex casework plans and counseling strategies designed to assist individuals, families, and community members who have experienced a traumatic event, behavioral health, or substance use crisis. Work involves responding from a designated location within the City of Phoenix to 9-1-1 calls for service as a co-response unit with fire or police personnel, single unit response and/or completing in-person or phone follow-up. Caseworker IIs will complete assessments of needs as well as danger to self (DTS) or danger to others (DTO), utilize motivational interviewing, determine eligibility for social services, identify barriers to services, provide short-term counseling, and/or short-term case management, and transportation to higher level of care facilities or social service agencies.

Successful candidates work in tandem with other Crisis Intervention Specialists or a Peer Support Specialist working in harmony with team members. They also possess good client engagement and de-escalation skills, respond to high-level referrals efficiently, resolve customer concerns diplomatically, and can work in a highly independent role making sound decisions per regulations and established agency policies and procedures.

This position is a shift work position, which may require non-traditional work hours, including working nights, holidays, and weekends. Non-traditional work schedules include:

• Crisis Response Units
  • Monday - Friday 2300-0700
  • Wednesday - Saturday 1800-0400
  • Sunday - Wednesday 0800-1800
• Behavioral Health Units
  • Wednesday - Saturday 1500-0100; 2030-0630; 1800-0400; 1700-0300
  • Sunday - Wednesday 2030-0630; 1700-0300; 1500-0100

IDEAL CANDIDATE

• Knowledge of responses to traumatic incidents, substance use disorder, behavioral health experience, and grief responses.
• Thrive in a fast-paced environment and manage stressful situations with competing deadlines accurately and efficiently.
• Possess strong computer skills with a working knowledge of all Microsoft applications, including PowerPoint, and procurement procedures.
• Ability to work with diverse groups of individuals and create and maintain a positive work environment that encourages input and feedback from team members and supervisors.
• Ability to adjust quickly to change, open to working with first responders, individuals with lived experience, and other professional entities.
• Ability to work as a team player.

SALARY

Pay Range: $23.74 to $44.77 per hour.

Hiring Range: $23.74 to $30.31 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

• Two years' experience in crisis intervention, counseling, or working with crime victims.
• Bachelor's degree in social work, psychology, counseling or related field.
• A Master's degree in the same disciplines is preferred and will count toward one year of the required experience
• Other combinations of experience and education that meet the minimum qualifications may be substituted
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Candidates who receive a conditional offer of employment must be fingerprint ed and will have their fingerprint s used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .
  

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Experience:
  • Supervising staff and volunteers.
  • Providing customer service to a diverse population.
  • Completing case note documentation and report writing.
  • Developing resources and/or working with community partners.
  • Providing on-scene crisis and behavioral health services.
  • Providing outreach, community-based social services, and resources.
• Victim Services: Experience working with domestic violence, sexual violence, and homicide.
• Homeless Services: Experience providing homeless and crisis intervention services, including community-based services and resources.
• Intermediate level computer proficiency using Microsoft Word and Excel.
• Proficiency in Spanish or another language in addition to English, desired though not required.

RECRUITMENT DATES

Recruitment closes October 17, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Crisis Intervention Specialist, JC:07170, ID# 55389, 10/4/2024, USM, AW, Benefits:007

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.