Crisis Operations Specialist

Washington, District of Columbia


Employer: U.S. Agency for International Development
Industry: Foreign Affairs
Salary: Competitive
Job type: Full-Time

Summary

These job openings are in the Bureau for Humanitarian Assistance (BHA), in the following offices: Office of Africa (OA), Office of Asia, Latin America, & the Caribbean (ALAC), Office of Middle East, North Africa, and Europe (MENAE), and Office of Field and Response Operations (FARO).

This job is open to

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.


Clarification from the agency

All U.S. Citizens - No prior federal service required.

Videos

Duties

  • Conducts professional research and authoritative analysis used to develop strategies, plans, instructions and guidance for application and incorporation into international crisis operations policies, programs and/or operational functions.
  • Serves as an expert on policy, program, and/or operational function issues, and develops policies, strategies, processes, procedures, and plans for office- and bureau-wide application.
  • Assesses effectiveness or recommends improvement of program and/or operational processes and systems encompassing difficult and diverse issues that affect aspects of major international crisis operations programs.
  • Identifies and proposes solutions to problems, planning the direction for future international crisis programs and/or operational functions that have implications for foreign and national security policy, strategy, programs, planning and budgets.
  • Maintains liaison with sources of information inside and outside of the Agency to assess and review new or unusual circumstances, variations in approach and incomplete or conflicting information.
  • Actively participates in appropriate policy formulation for crisis programs and/or operations, and reviews liaison activities for agency-wide programs and/or operational functions as they pertain to the area of expertise.
  • Informs stakeholders of changes in programs and/or operational functions, conducting briefings on major program changes.


Requirements

Conditions of Employment

  • United States Citizenship is required.
  • Relevant experience (see Qualifications below).
  • Must be able to obtain and maintain a security clearance. The security clearance level requirement for this position may vary based on the nature and responsibilities of the job.
  • Males born after 12/31/1959 must be registered with the Selective Service.
  • You may be required to serve a two-year probationary period if selected.
  • Direct Deposit/Electronic Funds Transfer is required
  • All applicants selected for this position will be subject to random drug testing once they begin working for the Agency.


Qualifications

Basic Requirements: The first step in the evaluation process requires meeting Basic Requirements, Specialized Experience, and Selective Placement Factor stated below. Please refer to the "How You Will Be Evaluated" section for further details. Ensure that all relevant experience is clearly stated in your resume and unofficial transcripts are submitted to verify your education level.

To qualify for this position, you must meet one of the following requirements:

Degree: major or equivalent, or a combination of courses totaling at least 24 semester hours, in international law and international relations, political science, economics, history, sociology, geography, social or cultural anthropology, law, statistics, or in the humanities; or 12 semester hours in one of the above disciplines and 12 semester hours in statistics/quantitative methods.

OR

Combination of education and experience: courses equivalent to a major, or a combination of related courses totaling at least 24 semester hours, as shown in A above, plus appropriate experience or additional education.

OR

Experience: four years of appropriate experience in one or more of the fields listed above in work associated with international organizations, problems, or other aspects of foreign affairs.

Specialized Experience:

GS-14: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 level in the Federal service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. Examples of qualifying specialized experience at the next lower level for this position includes:

(a) Analyzing complex management functions and processes and identifying relevant solutions to organization-wide coordination of international development and humanitarian assistance programming and operations; (b) Clearly communicating complex and sensitive subjects, both written and oral, to staff of all levels within an organization; and (c) Assessing the effectiveness of policies, processes, or procedures related to the management and operations of international development and humanitarian assistance.

Selective Placement Factor:

This position has a Selective Placement Factor, which is a skill, knowledge, ability, or other characteristic essential for the job's satisfactory performance. The Selective Placement Factor represents the minimum requirements for this position and is a prerequisite for appointment. Applicants who do not meet the Selective Placement Factor are ineligible for further consideration.

Selective Placement Factor: Your resume must demonstrate experience designing or managing international civilian humanitarian assistance policies, processes, or operational and management functions.

Experience includes both paid and unpaid activities, such as volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work provides training and experience that can translate directly to paid employment. Qualifying experience, including volunteer experience, that aligns with the duties of this position will be considered.

Education

Review the Basic Requirements of this vacancy announcement for education requirements. Unofficial transcripts are required at the point of submission since these positions do have a minimum education requirement.

If you have received your education at a foreign college or university, you may use it to meet the education requirements as long as you can demonstrate that the foreign education is similar to that you would have received in an accredited educational institution in the United States. You must provide such evidence with your application. Find a list of accredited organizations recognized for interpreting foreign education credentials at www.naces.org/members.php.

Additional information

USAID is an independent agency that provides foreign policy guidance to the Secretary of State. With headquarters in the District of Columbia, we operate in more than 100 countries worldwide to help support and promote U.S. foreign policy interests. USAID's mission is to help vulnerable populations worldwide by providing aid when crises occur, rights are repressed, and hunger, disease, and poverty limit opportunities. We maintain a commitment to providing a safe and respectful workplace, free from sexual misconduct, harassment, exploitation, and abuse. For more information about USAID, you can visit our website at http://www.usaid.gov. If you want to know more about human trafficking or ways to address it, visit http://www.state.gov/g/tip.Please note that the security clearance level requirement for this position may vary based on the nature and responsibilities of the job. Applicants will be informed about the required security clearance level prior to the interview being scheduled. Some positions may require a Top Secret security clearance, specifically those which require significant time spent overseas.

Equal Employment Opportunity: USAID is an equal opportunity employer, providing reasonable accommodations for applicants or employees with disabilities. For help with reasonable accommodations, please contact the Reasonable Accommodation Division in the Office of Civil Rights at reasonableaccommodations@usaid.gov.

Reasonable Accommodation Policy: USAID is committed to equal employment opportunity; therefore, reasonable accommodations are available to applicants and employees with disabilities. If you need an accommodation for any part of the application and hiring process, please notify the Reasonable Accommodation Division in the Office of Civil Rights at reasonableaccommodations@usaid.gov. Reasonable accommodation decisions are made on a case-by-case basis. To learn more about the Reasonable Accommodation Division, please visit our website at: https://www.usaid.gov/careers/reasonableaccommodations.

Telework is allowed, see https://www.telework.gov/ for more information.

Selective Service Registration may be required, visit http://www.sss.gov/ to learn more.

The Bureau for Humanitarian Assistance (BHA) provides global leadership and a strategic approach in humanitarian response, promoting human welfare, alleviating suffering, and providing the foundations for transformative change and self-reliance serving both national foreign policy interests and people in need of humanitarian assistance. BHA fulfills USAID's role as the lead U.S. Government Agency for responding to emergencies and disasters overseas with both food and non-food emergency assistance, as well as providing a holistic approach to USAID's programming across the spectrum of preparing for, responding to, mitigating, and preventing disasters. More information on the Bureau's seven offices, included here: https://pages.usaid.gov/BHA/our-offices

The Management and Integration Team, under which this position sits, supports offices by managing internal and external business operations, identifying and effectively addressing issues and problems that affect the office's ability to accomplish its mission, and providing the best trained and experienced professionals, properly resourced and structured to ensure the ability of the office to fully accomplish all mission related tasks and responsibilities.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The two-phase assessment process of your application starts with determining whether or not you possess the necessary qualifications, followed by determining if you rate amongst our most qualified applicants. We must emphasize including related experience in the first five pages of your resume; while longer resumes will not be removed from consideration, they will not be given any preferential treatment either. The Subject Matter Expert (SME) reviews this section alone when making their decision regarding an applicant's level of competitiveness.

In the first phase, an SME will review your application against the specialized experience statement for the grade level(s) for which you choose to apply. Only applicants who clearly document experience equivalent to the specialized experience requirements in their resume will move to the second phase. Please note that applicants who copy and paste the specialized experience statements in their resume will be removed from further consideration.

In the second phase, our SME will assess your application against the following competencies to find out which of our three categories (Gold, Silver, or Bronze) you fall into. If considered a Gold category candidate, then you will be referred to an interview panel for further consideration. The competencies are:

  • Humanitarian Assistance Programs, Policy, and Operations
  • Planning and Evaluating
  • Flexibility
  • Problem Solving
  • Team Building
  • Leverage Diversity


In accordance with OPM regulations for professional and scientific occupations, eligible veterans will receive preference over non-veterans within their respective rating category (i.e., Gold, Silver, Bronze).

Please keep in mind that SMEs can only base their evaluations on what is documented in your resume and cannot guess on your level of experience or quality of skillset mentioned. To limit any potential bias during this process, we highly encourage all applicants to carefully review the requirements noted in the announcement prior to submitting applications so they can thoroughly list any related skills or experiences that satisfy the specialized experience requirements as well as competencies listed.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    To apply for this position, you need to prepare a complete Application Package including:

    1. Resume: Your resume should detail your name, dates of employment (month/year), hours worked per week, and duties performed. Review "What should I include in my federal resume?" for guidance on developing an outstanding federal resume.
    2. Supporting Documents: Your application package must include:


    • Veterans Preference Documentation (if applicable)
    • Schedule A Eligibility Letter (if you are applying as a Schedule A candidate)
    • Educational Transcripts, official or unofficial (if you are relying on education to meet qualification requirements).

    3. Cover letter is optional.

    Agencies must obtain prior approval from OPM for current or recent political appointees to be appointed to competitive or non-political excepted service positions at any level under title 5, United States Code. If you have served as a Schedule A, Schedule C, or Non-career SES employee in the executive branch within the last five years, you must disclose it to the Human Resources Office and submit an SF-50 if you are currently or were formerly a political appointee.

    In order to qualify for this position, you must submit all required documents at the time of your application. Failing to do so will result in an incomplete application and disqualify you from being considered. To ensure you receive full consideration, please submit all needed documents along with your application.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


    If you are relying on your education to meet qualification requirements:


    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
    schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  • How to Apply

    1. Familiarize yourself with the requirements and qualifications listed in the vacancy announcement.

    • Read the entire announcement carefully to ensure you understand the position's duties, responsibilities, and requirements.
    • Make sure you meet the qualifications listed before applying.

    2. Prepare your resume and supporting documents to showcase your qualifications.

    • Tailor your resume to the position and highlight relevant experience and skills.
    • Include any supporting documents required, such as transcripts, certifications, or references.

    3. Return to this vacancy announcement and click on the "Apply" button.

    • This will take you to the application portal.

    4. Sign in to your existing Login.gov account or create a new one if needed.

    • Follow the prompts to create an account or sign in to an existing one.

    5. Upload your resume and supporting documents, answer any required eligibility and qualification questions, and then click "Continue to Agency Site."

    • Make sure all required documents are uploaded and any questions are answered accurately and truthfully.

    6. Review biographic information, complete a few short questions, and attach documents to ensure accuracy and completeness.

    • Double-check all information and documents to ensure they are correct and complete.

    7. Click the "Submit Application" button to finalize your submission.

    • Once you submit your application, you will receive a confirmation message.


    Applications and supporting documents must be submitted electronically and received by 11:59 pm (EST) on the closing date of the announcement. If you have difficulty submitting your application online, please contact the Human Resources Help Desk at least two business days before the closing date of the announcement. Our office will provide an alternative application method upon approval of the hardship notification. Please note that any requests to apply via alternative plans after the closing date will not be granted.

    Agency contact information



    USAID HR Help Desk


    Phone

    202-712-1234 X2

    Email

    hr-helpdesk@usaid.gov

    Address

    Bureau for Humanitarian Assistance

    1300 Pennsylvania Ave NW

    Washington, DC 20523

    US

    Next steps

    Thank you for submitting your application for the open positions. After the cutoff dates below, all applications received up to that date will be reviewed. The most highly qualified candidates will be referred to the hiring manager for consideration.

    • 1st cutoff: 08/05/2023
    • 2nd cutoff: 11/05/2023
    • 3rd cutoff: 02/05/2024
    • 4th cutoff: 04/05/2024
    • 5th cutoff: 07/05/2024


    If your application is referred, the hiring manager will review your application and determine whether to invite you for an interview. If you are not selected, your application will remain on file for possible consideration for future vacancies for up to four months.

    Additional cutoff dates will be added as vacancies occur. If you miss one of the established cutoff dates, we encourage you to reapply and submit a new application.

    Note that due to the large volume of applications we receive, only candidates who meet the minimum qualifications and are highly qualified will be contacted. We appreciate your interest in this position and thank you for considering a career with us.
  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request


Required Documents

To apply for this position, you need to prepare a complete Application Package including:

  1. Resume: Your resume should detail your name, dates of employment (month/year), hours worked per week, and duties performed. Review "What should I include in my federal resume?" for guidance on developing an outstanding federal resume.
  2. Supporting Documents: Your application package must include:


  • Veterans Preference Documentation (if applicable)
  • Schedule A Eligibility Letter (if you are applying as a Schedule A candidate)
  • Educational Transcripts, official or unofficial (if you are relying on education to meet qualification requirements).

3. Cover letter is optional.

Agencies must obtain prior approval from OPM for current or recent political appointees to be appointed to competitive or non-political excepted service positions at any level under title 5, United States Code. If you have served as a Schedule A, Schedule C, or Non-career SES employee in the executive branch within the last five years, you must disclose it to the Human Resources Office and submit an SF-50 if you are currently or were formerly a political appointee.

In order to qualify for this position, you must submit all required documents at the time of your application. Failing to do so will result in an incomplete application and disqualify you from being considered. To ensure you receive full consideration, please submit all needed documents along with your application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


If you are relying on your education to meet qualification requirements:


Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

1. Familiarize yourself with the requirements and qualifications listed in the vacancy announcement.

  • Read the entire announcement carefully to ensure you understand the position's duties, responsibilities, and requirements.
  • Make sure you meet the qualifications listed before applying.

2. Prepare your resume and supporting documents to showcase your qualifications.

  • Tailor your resume to the position and highlight relevant experience and skills.
  • Include any supporting documents required, such as transcripts, certifications, or references.

3. Return to this vacancy announcement and click on the "Apply" button.

  • This will take you to the application portal.

4. Sign in to your existing Login.gov account or create a new one if needed.

  • Follow the prompts to create an account or sign in to an existing one.

5. Upload your resume and supporting documents, answer any required eligibility and qualification questions, and then click "Continue to Agency Site."

  • Make sure all required documents are uploaded and any questions are answered accurately and truthfully.

6. Review biographic information, complete a few short questions, and attach documents to ensure accuracy and completeness.

  • Double-check all information and documents to ensure they are correct and complete.

7. Click the "Submit Application" button to finalize your submission.

  • Once you submit your application, you will receive a confirmation message.


Applications and supporting documents must be submitted electronically and received by 11:59 pm (EST) on the closing date of the announcement. If you have difficulty submitting your application online, please contact the Human Resources Help Desk at least two business days before the closing date of the announcement. Our office will provide an alternative application method upon approval of the hardship notification. Please note that any requests to apply via alternative plans after the closing date will not be granted.

Agency contact information



USAID HR Help Desk


Phone

202-712-1234 X2

Email

hr-helpdesk@usaid.gov

Address

Bureau for Humanitarian Assistance

1300 Pennsylvania Ave NW

Washington, DC 20523

US

Next steps

Thank you for submitting your application for the open positions. After the cutoff dates below, all applications received up to that date will be reviewed. The most highly qualified candidates will be referred to the hiring manager for consideration.

  • 1st cutoff: 08/05/2023
  • 2nd cutoff: 11/05/2023
  • 3rd cutoff: 02/05/2024
  • 4th cutoff: 04/05/2024
  • 5th cutoff: 07/05/2024


If your application is referred, the hiring manager will review your application and determine whether to invite you for an interview. If you are not selected, your application will remain on file for possible consideration for future vacancies for up to four months.

Additional cutoff dates will be added as vacancies occur. If you miss one of the established cutoff dates, we encourage you to reapply and submit a new application.

Note that due to the large volume of applications we receive, only candidates who meet the minimum qualifications and are highly qualified will be contacted. We appreciate your interest in this position and thank you for considering a career with us.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Created: 2024-05-07
Reference: 739834600
Country: United States
State: District of Columbia
City: Washington
ZIP: 20010


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