CRM & Business Intelligence Analyst

Ponte Vedra Beach, Florida

Employer: AEG
Industry: Technical Services
Salary: Competitive
Job type: Full-Time
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The Best Players Need the Best People.

This position will be responsible for supporting the growth of PGA TOUR's CRM and Business Intelligence platforms. In this role, you will collaborate with the business and technology teams/partners to achieve strategic objectives with the implementation, development, and administration of CRM, BI, and data platforms.

QUALIFICATIONS
  • Bachelor's degree or equivalent experience in computer science, information systems, business analytics, or related discipline.
  • 2+ years of experience with data analysis & visualization tools (Tableau, QuickSight preferred).
  • 2+ years of experience with SQL, Python, or other related programming languages for querying relational databases and manipulating large datasets.
  • Strong understanding of the front-end functionality and back-end maintenance of Salesforce or other CRM platforms.
  • Self-motivated with a high degree of initiative and attention to detail, along with strong analytical, problem-solving, and critical thinking capabilities.
  • Strong interpersonal skills with the ability to work effectively with field-based, non-technical users, translating business objectives into technical requirements.
  • Certifications in AWS, Salesforce, Tableau, or other business intelligence platforms are preferred.
  • Experience leading digital transformation projects or information system implementations is a plus.


RESPONSIBILITIES/DUTIES
  • Partner with business teams to gather requirements for BI projects and propose changes to operating procedures that utilize BI tools to enable data-driven decisions and automate manual processes.
  • Design and implement a robust suite of data reports and visualizations that integrate Salesforce and other enterprise data sources to measure business performance and impact.
  • Administer the TOUR's BI platforms by managing user licensing and permissions, organizing published content, and monitoring usage and performance metrics.
  • Create, test, and deploy Salesforce customizations including custom Salesforce objects, workflows, processes, reports, and integrations with other third-party apps.
  • Function as a product owner for application data pipelines and analytical data models, incorporating business logic changes and troubleshooting data quality issues.
  • Exhibit the ability to learn new technology platforms and take on projects as requested.
  • Special projects as assigned
Created: 2024-06-16
Reference: 2083796
Country: United States
State: Florida
City: Ponte Vedra Beach

About AEG

Founded in: 1994
Number of Employees: 28000

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