Title: Cross Functional IT Support Coordinator

Employee Classification: Cross Funct IT Support Coord

Campus: University of North Texas

Division: UNT-Information Technology

SubDivision-Department: UNT-Enrollment Operations

Department: UNT-Administrative IT Services-150100

Job Location: Denton

Salary: $58,809.52

FTE: 1.000000

Retirement Eligibility:

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu .

Department Summary

Administrative Information Support Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Position Overview

Works as a flexible member of the AITS Support team and to maintain and troubleshoot Help Desk support issues. The employee will provide first second level technical support, will assist in the upgrade, installation, and maintenance of servers, equipment and software, and will utilize the call tracking system to document all work preformed. This position will work closely with the AITS team to ensure servers and work stations are properly prepared. The employee will provide technical support for all PCs, Laptops and Mobile devices and all end user support in the AITS Support area.

Minimum Qualifications

Bachelor's Degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications oriented information.

Preferred Qualifications

Required License/Registration/Certifications

Job Duties:

• Workstation Deployment Build
• Mac Deployment Build
• Mac Support
• Scripting and Automation Support
• Server Support
• Knowledgebase Maintenance
• Assist with Infrastructure Change Management
• Team Mentoring
• Complete special projects as assigned
• Manager Backup

Work Schedule:

Monday to Friday 8-5 with occasional overtime

Driving University Vehicle:

Yes

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Benefits:

For information regarding our Benefits, click here .

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.