CSR Call center
San Diego, California
Employer: RemX
Industry:
Salary: Competitive
Job type: Full-Time
Call Center Customer Service Representative needed in San Diego, CA!
Temp to Hire opportunity
Monday- Friday (7:00a to 3:30p) or (7:30a to 4:00p)
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues , complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Requirements and skills
Temp to Hire opportunity
Monday- Friday (7:00a to 3:30p) or (7:30a to 4:00p)
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues , complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Created: 2024-08-30
Reference: 1191981
Country: United States
State: California
City: San Diego
ZIP: 92109
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