CSR: Customer Service Advocate II

Columbia, South Carolina

Employer: ASK Staffing
Industry: 
Salary: $15 per hour
Job type: Full-Time
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service

Location: Columbia SC 29229

Duration: 06 Month Contract

Pay Range is $15/hr. to 16/hr. on W2

Job description :
  • Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
  • Performs research as needed to resolve inquiries. 60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
  • Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  • Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  • 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
  • 10% Maintains basic knowledge of quality work instructions and company policies.
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. 5% Assist with the training of new employees and cross training of coworkers.

Skills:
  • Required Skills and Abilities: Excellent verbal and written communication skills.
  • Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills. Ability to handle high stress situations.
  • Good judgment. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.
  • Required Software and Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

Education:
  • Required Education: High School Diploma or equivalent Required
  • Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
  • Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Created: 2024-08-27
Reference: 253071
Country: United States
State: South Carolina
City: Columbia
ZIP: 29202

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