Brief Description of Job Duties

Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise and ensures highest quality standards are met. Unloads product from trucks using powered pallet jack, breaking load down onto stock carts, and transferring to sales floor.

WORKING RELATIONSHIPS:

Accountable and Reports to (Job Title): Store Director, Assistant Store Director, Grocery Manager, Assistant Grocery Manager, PIC

PRIMARY RESPONSIBILITIES:

1. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
2. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
3. Assists customers by: (examples include)
   • escorting them to the products they're looking for
   • securing products that are out of reach
   • loading or unloading heavy items
   • making note of and passing along customer suggestions or requests
   • performing other tasks in every way possible to enhance the shopping experience.
4. Answers the department telephone promptly when called upon, and provides friendly, helpful service to customers who call.
5. Count load to assure proper quantity. Checks invoices against delivered product when asked.
6. Process merchandise to shelf which includes removing wrap and cutting front out of cases with a box cutter.
7. Rotates and replenishes merchandise and ensures highest quality standards are met.
8. Unloads trucks using power pallet jacks and forklift to place product in appropriate storage area.
9. Conditioning shelves and displays - straightening product and pulling cardboard.
10. Stock product on top shelf for future use.
11. Ensures cleanliness in the department cleans off shelves, sweeps the floor, etc.
12. Builds wall of value and end caps display and fills through the week as necessary.
13. Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
14. Adheres to company policies and individual store guidelines.
15. Reports to work when scheduled and on time.
16. Responsible for proper inventory control (pricing, stocking, ordering).
17. Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.

SECONDARY RESPONSIBILITIES: (These are considered occasional in nature)

1. Retrieve carts from lot.
2. Help with cleaning duties.
3. Assists in other areas of store as needed.
4. Performs other job related duties and special projects as required.

SKILLS AND ABILITIES REQUIRED TO PERFORM JOB:

• Must have the ability to solve practical problems.
• Ability to do simple addition and subtraction; counting and recording.
• Must be able to understand and follow verbal or demonstrated instructions; request supplies orally or in writing.
• Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with color vision and depth perception. Must be able to read the descriptions on the boxes and shelf tags to place merchandise in the proper locations.
• Must be able to work shifts varying in length and times, including nights, weekends and holidays.

WORKING CONDITIONS:

The duties for this position are normally conducted in a store environment. There is significant responsibility to maintain customer service levels and handle multiple priorities. The position involves sharp knives and is occasionally exposed to equipment movement hazards. This is a fast paced work environment.

EQUIPMENT USED TO PERFORM JOB:

Box cutter, two wheeler, stock cart, trash and cardboard compactor, intercom, pallet jack, forklift, Telxon, cash register, power pallet jack, riser ladder and dock plate.

CONTACTS:

Has daily contact with co workers, suppliers/vendors and customers.

Physical Requirements for an 8 Hour Workday

Activity

(at one time)

Min.

1hr

2hr

3hr

4hr

5hr

6hr

7hr

8hr

Standing

✓

Sitting

✓

Walking

✓

Visual Acuity (i.e., reading a computer

✓

Hand Movement

Activity

Right, Left, or

Both hands

Not at all

Occasionally

1 - 2 ½ hours

Frequently

2 ½ - 5 ½ hours

Continuously

5 ½ - 8 hours

Simple Grasping

Both

✓

Fine

Manipulation

Both

✓

Environment

Activity

(at one time)

None

Min.

1 hr

2 hr

3 hr

4 hr

5 hr

6 hr

7 hr

8 hr

Inside

✓

Outside

✓

Inside Cooler

✓

Inside Freezer

✓

Actions Required While Working on the Job

Activity

Not at all

Seldom

0 - 1

hours

Occasionally

1 - 2 ½

hours

Frequently

2 ½ -5 ½ hours

Continuously

5 ½ - 8

hours

Stairs

✓

Climb

✓

Bend/Stoop

✓

Kneel

✓

Crouch

✓

Crawl

✓

Push/Pull (pallet on jack)

✓

Push/Pull (stock cart)

✓

Squat

✓

Reach above Shoulder Level

✓

Reach at Shoulder Level

✓

Other (explain)

Lifting Requirements

Functions Lifting

None

Seldom

0 - 1

hours

Occasionally

1 - 2 ½

hours

Frequently

2 ½ - 5 ½ hours

Continuously

5 ½ - 8

hours

Distance Lifted

(inches, feet, yards)

1 lbs. to

5 lbs.

✓

6 ft.

5 lbs. to 10 lbs.

✓

6 ft.

10 lbs. to 20 lbs.

✓

6 ft.

20 lbs. to 30 lbs.

✓

6 ft.

30 lbs. to 40 lbs.

✓

6 ft.

40 lbs. to 50 lbs.

✓

6 ft.

50 lbs. to 100 lbs.

✓

4 ft.


Carrying Requirements

Functions Carrying

None

Seldom

0 - 1

hours

Occasionally

1 - 2 ½

hours

Frequently

2 ½ - 5 ½ hours

Continuously

5 ½ - 8

hours

Distance Carried (inches, feet, yards)

1 lbs. to

5 lbs.

✓

10 ft.

5 lbs. to 10 lbs.

✓

10 ft.

10 lbs. to 20 lbs.

✓

10 ft.

20 lbs. to 30 lbs.

✓

10 ft.

30 lbs. to 40 lbs.

✓

10 ft.

40 lbs. to 50 lbs.

✓

10 ft.

50 lbs. to 100 lbs.

✓

6 ft.

Pushing / Pulling Requirement

Functions

Pushing/Pulling

Items / Material

Force Pounds

Distance Pushed/Pulled

Surface

Pallet Jack

50 lbs.

100 yards

Concrete/tile

Stock Cart

50 lbs.

100 yards

Concrete/tile

Other:

Why Work for Supervalu?

SUPERVALU Inc. is one of the largest grocery wholesalers and retailers in the U.S. with annual sales of approximately $17 billion. SUPERVALU serves customers across the United States through a network of almost 3,400 stores. Headquartered in Minnesota, SUPERVALU has about 35,000 employees. We know that bright, motivated people are the reason for our success. Because of our employees, we've been providing the best service to our customers for more than 135 years.

We encourage FRESH thinking, offer an environment of inclusion and support, and set no boundaries on your achievement!

A GREAT PLACE TO GROW!