ACCOUNTABLE TO: Customer Service Manager

PRIMARY OBJECTIVE

To perform customer checkout transactions as required for daily sales and to ensure a positive shopping experience for customers.

NATURE AND SCOPE

Primary emphasis in this position is on following front end checkout procedures in all transactions, maintaining positive customer relations and expedient processing of all orders. The position requires on-going customer interaction, providing prompt, courteous and accurate service. This position requires on going social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Customer Service Manager or person in charge.

ESSENTIAL POSITION FUNCTIONS

1. Assist customers and ensure proper service levels and courtesy from all associates

• Greet and thank customers
• Answer or refer questions and respond to customer requests as needed
• Bring customers to location of item
• Perform price checks
• Respond to customer assistance needs/calls promptly
• Direct customer problems to management as appropriate
• Monitor and ensure prompt, courteous, and accurate customer relations

Functional Requirements

Frequent: Physical - lifting/carrying up to 50 lbs., equipment operation (scanner, register, check approval machine, coupon machine, intercom), reaching, standing and turning

Mental - judgment/decision making, social skills/verbal interaction, memorization, reading, writing and math

Occasional: Physical - lifting/carrying over 50 lbs., equipment operation

(calculator) squatting, stooping/bending and walking

1. Perform product scanning and processing of customer order in an accurate, efficient and prompt manner

• Ensure minimal waiting time to each customer
• Account for all products in and under the cart before beginning customer order.
• Ask for coupons before beginning an order and codes coupons accurately
• Scan each item so it is properly identified by the register system
• Obtain prices for items not identified by the register system and completes scan error forms for discrepancies
• Has working knowledge of most frequent product codes and new items
• Use care in handling of products
• Utilize proper etiquette for intercom calls
• Follow policy and procedures when handling tobacco, alcohol and lottery transactions

Functional Requirements

Frequent: Physical - lifting/carrying to 50 lbs., equipment operation (scanner, register, check approval machine, coupon machine, intercom), reaching and standing, turning

Mental - judgment/decision making, social skills/verbal interaction,

memorization, reading, writing, math

Occasional: Physical - lifting/carrying over 50 lbs., equipment operation (calculator),

squatting, stooping/bending, walking

1. Ensure properly handling of all forms of tender and coupons

• Count and enter cash into register system
• Enter credit and debit card transactions into register system
• Enter electronic transactions (food stamps) into the register system
• Verify information on check, enter and appropriately utilize check verification system and tender check into register system
• Ensure coupons are valid, enter to correct department
• Maintain clean, neat and organized till and work area

Functional Requirements

Frequent: Physical - equipment operation (register, check verification machine, coupon machine), standing and turning

Mental - judgment/decision making, social skills/verbal interaction, memorization, reading, writing and math

Occasional: Physical - equipment operation (calculator)

1. Ensure accurate handling of all voids, returns, refunds and exchanges

• Follow store return, refund and exchange policies
• Complete refund forms and record on register log
• Handle transaction in a courteous and efficient manner
• Call for shop back of perishable product as required

Functional Requirements

Frequent: Physical - equipment operation (register, check verification machine, coupon machine), standing and turning

Mental - judgment/decision making, social skills/verbal interaction, memorization, reading, writing and math

Occasional: Physical - equipment operation (calculator)

1. Follow front end safety and security procedures

• Use appropriate scanning techniques and ergonomic methods
• Know and understand store emergency procedures
• Apply security tape as needed for proof of purchase
• Notify appropriate personnel in case of theft or shoplifting

Functional Requirements

Frequent: Mental - judgment/decision making

Occasional: Mental - memorization, social skills/verbal interaction

1. Assist with front end maintenance and cleaning

• Clear floor and carts, cleans and stocks registers, fills bag stations, assembles tote boxes, performs shop back
• Straighten and fill product at check stands as directed

Functional Requirements

Frequent: Physical - lifting/carrying to 50 lbs., pushing/pulling to 10 force pounds, equipment operation (shopping cart, flat bed), squatting, stooping and bending

Mental - judgment/decision making and memorization

1. Follow all store and department policies and procedures

Functional Requirements

Frequent: Mental - judgment/decision making, social skills/verbal interaction,

memorization, reading and writing

1. Perform other duties as assigned or delegated

Note: *Within each essential functional requirement, "Frequent" represents approximately 15% of

the work shift or at least ten repetitions per work shift. "Occasional" represents approximately less than 15% of the work shift or fewer than 10 repetitions per work shift

*Management retains the discretion to add or to change the position functions at any time.

*Position functions may vary by store location

Cashier

Functional Requirements

Tasks Performed (Normal Job Duties): See Narrative Job Description

Machines, Tools, Equipment Used: Cash register, telephone, intercom, scanner, coupon machine, check verification machine, lottery ticket machine, carts, money order machine, gift certificates, credit/debit machine

Physical Requirements for an 8 Hour Workday

Activity

(at one time)

min

1hr

2hr

3hr

4hr

5hr

6hr

7hr

8hr

Shift Total

Standing

x

Sitting

Walking

x

Driving

Visual Acuity

x

Environment

Activity

(at one

time)

None

min

1 hr

2 hr

3 hr

4 hr

5 hr

6 hr

7 hr

8 hr

Shift

Total

Inside

x

Outside

x

Inside

Cooler

x

Inside

Freezer

x

Actions Required While Working on the Job

Activity

Not at all

Seldom

0 -1 hours

Occasionally

1 - 2.5 hours

Frequently

2.5-5.5hours

Continuously

5.5 - 8 hours

Stairs

x

Climb

x

Balance

x

Bend/Stoop

x

Kneel

x

Crouch

x

Crawl

x

Push/Pull

x

Squat

x

Reach above Shoulder Level

x

Reach at Shoulder Level

x

Lifting Requirements

Functions Lifting

None

Seldom

0 - 1 hours

Occasionally

1 - 2.5 hours

Frequently

2.5 - 5.5 hours

Continuously

5.5 - 8 hours

Distance Lifted

(inches, feet, yards)

1 lbs. to 5 lbs.

x

to 48 inches high

5 lbs. to 10 lbs.

x

to 48 inches high

10 lbs. to 20 lbs.

x

to 48 inches high

20 lbs. to 30 lbs.

x

to 48 inches high

30 lbs. to 40 lbs.

x

to 48 inches high

40 lbs. to 50 lbs.

x

to 48 inches high

Over

50 lbs.

x

to 48 inches high

Carrying Requirements

Functions Carrying

None

Seldom

0 - 1 hours

Occasionally

1 - 2.5 hours

Frequently

2.5 - 5.5 hours

Continuously

5.5 - 8 hours

Distance Lifted

(inches, feet, yards)

1 lbs. to 5 lbs.

x

to 50 feet

5 lbs. to 10 lbs.

x

to 50 feet

10 lbs. to 20 lbs.

x

to 50 feet

20 lbs. to 30 lbs.

x

to 50 feet

30 lbs. to 40 lbs.

x

to 50 feet

40 lbs. to 50 lbs.

x

to 50 feet

Over

50 lbs.

x

to 50 feet

Items generally lifted or carried: Bags of groceries for customers, cash drawers, all items as they are scanned, debris from floor/aisles.

Pushing / Pulling Requirement

Functions

Pushing / Pulling

Items / Material

Force Pounds

Distance Pushed

Surface

Grocery Carts

Up to 20

to 100 feet

Concrete, tile, flat

Flat Carts

Up to 20

to 100 feet

Concrete, tile, flat

Hand Movement

Activity

Right/Left/

Both hands

Not at all

Occasionally

1 - 2.5 hours

Frequently

2.5 - 5.5 hours

Continuously

5.5 - 8 hours

Simple Grasping

x

Fine

Manipulation

x

Items/tools involved in arm/hand movement: Cash register, cash drawer, check/coupon/credit card/lottery machines, drawers, keys, pens, calculator, fax machine, money order machine

*Functional requirements may vary by store location

Why Work for Supervalu?

SUPERVALU Inc. is one of the largest grocery wholesalers and retailers in the U.S. with annual sales of approximately $17 billion. SUPERVALU serves customers across the United States through a network of almost 3,400 stores. Headquartered in Minnesota, SUPERVALU has about 35,000 employees. We know that bright, motivated people are the reason for our success. Because of our employees, we've been providing the best service to our customers for more than 135 years.

We encourage FRESH thinking, offer an environment of inclusion and support, and set no boundaries on your achievement!

A GREAT PLACE TO GROW!