JOB SUMMARY:

UT Southwestern Medical Center has an opening for a Customer Account Analyst I MSRDP within the Revenue Cycle Department team. This is a great opportunity with a love-based culture where team members are able to speak their minds and provide input with ideas to improve processes and the patient experience. Each call center has ten (10) members on the team, with six (6) Customer Account Analyst I, two (2) Customer Account Analyst II, a Team Lead, and a Supervisor. The following is a list of traits and duties you should have:

• Help create a world class patient experience
• Call center experience
• Team player
• Attention to detail
• Willingness to grow, learn, and contribute to fostering a culture of service excellence
• Update demographics
• Prior patient medical billing experience
• Resolve patient billing inquiries efficiently
• Handle adverse customer service calls with professionalism
• Shift: 8am-5pm, non-negotiable
• Work From Home (WFH): This position offers you the opportunity to work from home (WFH). Additional details regarding work from home are to be discussed during the interview. Must live in the state of Texas.

Quick tip(s):

• Please review the section entitled experience/education and focus on the job requirements.
• Make sure you include the experience listed under the requirements section on your application.

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth.

EXPERIENCE / EDUCATION:

REQUIRED:

• High school diploma or equivalent
• Plus two (2) years directly related medical billing and customer service experience for billing inquiries.
• Some college preferred.

JOB DUTIES:

• May perform some or all of the following: Answer all incoming patient/client calls.
• Take credit card payments over the telephone and posts to patient's accounts.
• Set up monthly payment plans on patient accounts.
• Add or correct insurance registration and files claims accordingly.
• Update demographics to include address and telephone numbers based on patient's telephone calls.
• Document all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
• Review accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed. Including posting any undistributed credits while talking to the patient.
• Transfer call and/or account to Patient Financial Advocate to resolve complex account issues and escalated patient calls.
• Attend seminars, webinars, workshops, and actively participates in Occupational Training and Development and Compliance educational activities.
• Maintain knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

SECURITY:

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.