Customer Account Manager- Aerospace
The Customer Account Manager will work collectively with Sales, Supply Chain, and Engineering to increase sales through quoting, pricing analysis, cross-selling, and communicating with the customer base. Estimates labor and material costs of manufacturing and engineering based on RFP's (Request for Proposal) data submitted by prospective customers. Collects cost data from functional representatives, subcontractors, and vendors.

Reports to : Business Unit Manager
Location: Branford, CT
FLSA Status: Salaried, Exempt

Essential Duties and Responsibilities

• Process incoming purchase order requirements interfacing with production planning and departmental production manager/supervisor.
• Act as a customer support liaison for delivery scheduling, complaints, order writing, and repairs.
• Quote pricing to customers for new and/or existing products.
• Manage the contract review process within the Business Unit, including interaction with all support functions as it pertains to the requirements of the documents.
• Provide pricing support by performing analysis and evaluation of new and existing price models.
• Process orders for HarcoSemco products by conferring with technical/engineering personnel and costing engineering changes.
• Address customer needs for shipping, including using and navigating customer portals, and interacting with HarcoSemco shipping teams.
• Prepare Repair Station reports, quotations, warranty explanations, and answers by collecting, analyzing, and summarizing sales information.
• Interpret RFQ requirements from customer drawings and specifications .
• Serves on cross-functional teams or ad-hoc projects, including measuring/managing customer satisfaction, working with the US Government on approvals, or solving cross functional problems within organization.
• Must be knowledgeable of raw materials, production processes, quality control, costs, BOMS, and other methods used in the product manufacturing.
• Must be proficient using Microsoft Applications which include but aren't limited to Word, Power Point, and Access.
• Must demonstrate intermediate skills with Microsoft Excel including but not limited to V Lookups, Pivot Tables, and Macros.
• Participate in Training as directed.
• Domestic and international travel required; up to 10%.
• To conform with US export regulations and ITAR 120.15 and EAR Part 772, incumbents for this role should be eligible for any required authorizations from the US government.

Job Knowledge, Skills, and Abilities

• Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone, and in writing.
• Excellent problem solving, interpersonal communication and formal writing skills.
• Ability to examine customer order trends by reviewing past sales, back log, and current lead times for future planning purposes.
• Strong analytical skills. Must be data driven and have computer skills in word processing, spreadsheets, databases, and interaction with customer portals.
• Ability to work independently and resolve practical problems.
• Excellent organizational skills and ability to work well under stress, despite numerous interruptions.
• Accuracy and attention to detail .
• Open to professional development geared towards growth in the organization.

Qualifications & Experience

• BA or BS degree in Business Administration or related discipline preferred, or 5 years of relevant work experience.
• A minimum of 2-3 years' experience, preferably in a manufacturing environment and/or equivalent
• Strongly prefer at least three years in Sales Administration and Contract Administration, with portal access, customer interaction/management preferred.
• Aerospace industry experience preferred.

Physical Demands & Work Environment

• Typical office environment, with controlled temperatures.
• May be exposed to routine noise from manufacturing plant floor.
• Must be able to push, pull, and lift at least 15 lbs., unaided.
• Must be able to see in color. Near-vision required.
• Must be able to sit, stand, reach, bend, and grasp equipment, tools, or inventory.
• Must be able to wear required Personal Protective Equipment (PPE) as necessary when working in areas on the manufacturing plant floor.

This position requires either a US Person (as defined in applicable export regulations) or a non-US Person who is eligible to obtain the required export authorization.

The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

HarcoSemco provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, pregnancy, or any other characteristic protected by state, federal, or local law. HarcoSemco takes affirmative action to ensure that applicants and employees are treated fairly without regard to any protected characteristics. Discrimination of any type will not be tolerated.