Customer Account Services Representative

Position description:

As a Customer Accounts Services Representative, you will handle incoming calls from customers and internal associates as well as contacting customers via phone and email in pursuit of payment on accounts. You will be the first point of contact for any customer when they call in with Accounts Receivable or Billing questions. Duties also include maintaining regular follow-ups on accounts to ensure problem resolution, payment of outstanding balances, authorizing credit holds, and placement with collection agencies if necessary.

Requirements:

• Bachelor's degree or equivalent experience preferred
• Excellent written and verbal communication skills
• Comfortable working with customers
• Experience with MS Word and Excel
• Collections experience preferred

Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.