An employer is looking for a Customer Account Specialist in the Charlotte, NC area. This representative will be building relationships with key customers via phone and acting as the primary contact to resolve various issues. Must be a driven problem solver, ready to resolve issues and ensure customer satisfaction. Responsibilities include but not limited to: placing new orders, tracking existing orders, identifying missing information or incorrect data for client orders, working with customers to learn new SAP system, etc.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Excellent communication, both written and verbal - especially strong via telephone
- Customer service experience (or proven skills)
- GOOD ATTITUDE! Strong personality, outgoing, attention to detail, timeliness, follow up
- Driven. fast learner. Personality very important
- Basic computer skills including word, outlook and excel

Nice to Have Skills & Experience
- Experience working in supply chain or logistics
- Proven leadership experience
- Consistency in past positions
- Client facing experience
- Experience using SAP
- Experience using a video conferencing platform like MS Teams or Ring Central

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.