Customer Care Agent

A security services company in the Nashville area is looking for a Customer Care Agent to join their team on a Contract to Hire Basis. This person will be fielding inbound calls related to invoices, rate increases, and minor technical issues regarding their alarm / security systems. This role requires excellent written and verbal communication skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Strong Customer Service Skills(can come a corporate customer service background, retail, etc.)
Experience working in a high call volume setting
Excellent written and verbal communication skills
Ability to pick up new software and technology quickly Proven track record of reliability

Nice to Have Skills & Experience

Collections Experience Invoicing Experience Inbound Call Center Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.