At the Port of Seattle, we anticipate making salary offers between the minimum and midpoint of the salary range. Offers will be based on experience similar to the Port job being applied for as well as a review of pay rates for Port employees performing similar work. Salary ranges are under review and subject to change.

As the Customer Care and Construction Coordinator, you will be the primary contact for the Aviation Customer Service Department for assessing impacts on passenger movement in the terminal caused by construction.

• You will build and maintain relationships with internal and external stakeholders and will participate in mitigation techniques to provide a positive customer experience during construction events and detours by providing a customer focused lens.
• You will collaborate with various departments for wayfinding, signage, detour, etc. to create minimal customer impacts.
• You will contribute or participate in meetings for construction projects that may include planning, implementation, and COR (Core Operational Readiness) meetings.
• You will provide observations, feedback, and suggestions of construction impacts to the traveling public when construction commences.
• You will provide information and respond to inquiries from internal and external stakeholders regarding any construction that may impact a customer's journey.
• You will identify and escalate complex impacts and jobs to appropriate customer service managers or project managers.
• You will serve as a key point of contact for the customer service department representative in mitigation-related construction meetings.
• You will support the airport-wide project review process by reviewing design documents, providing comments, and resolving customer impacts that may occur due to construction.

Who you are:

• Experienced - You have three (3) years of experience in frontline customer service and two (2) years of professional experience supporting the construction industry.
• Educated - You possess a High School Diploma or equivalent.
• Desired - We hope you have an Associate's degree.
• Committed to Equity - You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Effective Communicator - You have effective verbal, written, and listening communication skills.
• Collaborative - You can work collaboratively and effectively with diverse departments and individuals both internally and externally to the Port.
• Problem Solver - You have effective and well-developed troubleshooting skills to identify customer-facing construction impacts and provide solutions prior to implementation and during, if necessary.
• Interpersonal - You leverage interpersonal skills and technical skills and knowledge to bring people and ideas together to perform effectively.

What else you need to know:

• Work Schedule - Your normal work schedule will be Monday - Friday, 8:00 a.m. to 5:00 p.m. (40 hours per week) but may vary upon operational needs. Slightly more flexible start and end times are available in this role. You may be required to work any and all assigned shifts, including graveyard, weekends, and holidays.
• Work Environment - You will primarily work in an office environment and may need to work outdoors in all types of weather conditions. You may be exposed to areas of high noise, various hazardous materials, work at heights and/or in confined spaces.
• Grade Review - The pay range and grade for non-represented positions are under review and subject to change as part of the Port's work to implement a new pay program. This review is intended to ensure that positions are aligned with the new program that will be implemented in early 2024.
• Washington State Residency Requirement - Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
• Overtime Eligible - You are eligible for overtime pay in this role.
• Safety Requirements - You will be required to comply with all work rules, safety, and Personal Protective Equipment (PPE) requirements.
• Security Requirements - As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.

Why you'll love it here:

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port's mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle's website. If the position is represented by a union, please refer to the " Collective Bargaining Agreement " or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Healthcare - Medical, Dental, and Vision Care with options that work for you and your family.
• Paid Vacation - Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Paid Sick Leave - At least one hour of sick leave for every 40 hours worked.
• Holidays - More than ten days per year to celebrate with family and friends away from work.
• Pension/Retirement Plans - A pension and additional savings plans to prepare for your future after the Port.
• Getting to Work - From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
• Parental Leave - Six weeks of paid leave to spend with new additions to your immediate family.
• Development - From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Equity, Diversity, and Inclusion - The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees - regardless of race, gender, and other identities - succeed and reach their fullest potential.
• Work-Life Balance - We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven - We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.