Customer Care Center - Account Technician - Personal Lines

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Cincinnati Insurance Companies' Customer Care Center is currently seeking an account technician to assist the Personal Lines account managers by servicing policyholders of the Cincinnati Customer Care Center on behalf of our independent agents.

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available for those working at headquarters.

Starting pay: The pay range for this position is $20.00 - $22.00 hourly. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• process requests received from policyholders
• use technology and resources to complete tasks and policy renewals
• maintain an assigned territory size and volume
• maintain overall quality and efficiency of work performed within the team
• process renewals and endorsements
• receive, analyze and issue requests via assigned task, mail, phone, fax or e-mail
• follow up on requests and initiate renewal activities
• meet high demand of requests within stated service standards while maintaining accuracy

Be equipped with:

• the ability to clearly communicate using both oral and written communications with policyholders and agents
• the ability and willingness to collaborate with others, which includes being flexible and open to change
• analytical and decision-making skills, including strong attention to detail and accuracy
• the ability to work independently under time constraints while recognizing when to ask for assistance

Bring education and experience from:

• high school diploma required, associate's or bachelor's degree preferred
• the ability to pass the Property & Casualty Licensing exam
• maintain license through continuing education according to state requirements

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices, and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.