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What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

Southern Glazer's offers a competitive package with an hourly rate of $18 per hour with an increase to $19 per hour after successfully completes 6 months. In determining the final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately. This is a hybrid position, 2 days in office, 3 days remote except for training.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you're looking to fill your glass with opportunity, come join our FAMILY.

Overview

According to established credit policies, procedures, and practices, supported by the leadership, guidance and coaching of the Credit Administration Supervisor, to communicate, perform, and exercise all credit support operations of the company, in a manner which will support the increase of sales volume and market share optimize company profitability, strengthen and enhance customer loyalty, and provide for the prompt turnover and satisfactory protection of the company's investment in accounts receivable.

Primary Responsibilities

The Credit Administration Specialist shall be a primary point of contact with internal and external customers. Supported by a complete and comprehensive knowledge of applicable laws, policies and procedures, and delivered though superior oral, written and personal communication, the incumbent shall implement all assigned elements and functions of the Credit Team. The National Call Center is open from 8:00am - 11:30pm EST.

• Actively communicate and interact in a consultative and administrative capacity with internal and external customers regarding the full spectrum of credit elements. Coordinate and support effective work-flow throughout the credit network.
• Effectively identify, coordinate and communicate risk mitigation strategies to LCC staff and the sales organization.
• Respond and follow-up credit-related inquiries and requests from internal and external customers.
• Receive, review, and research Credit Applications to include:
  • Verify the reported data for accuracy (i.e. correct license information, market and account numbers, address)
  • Research, verify, and record ownership information via DBPR & Sunbiz.
  • Identify and follow-up incomplete or inaccurate data, proactively communicating with internal and external customers concerning required information, present account status, and resolution.
  • Notate the account in AS400 appropriately to maintain data timeline.
  • Maintain short-and long-term imaging processes.
  • Preserve the confidentiality and security of all customer records.
• Identify, research and analyze data from available sources and proactively communicate with Credit Team to assess potential risks presented and any indicated adjustment of appropriate credit terms. Ensure loss mitigation actions are properly taken.
• Monitor and maintain account terms and delinquency reports in accordance with company objectives and legal requirements.

Additional Primary Responsibilities

• Receive, review and research Bankruptcy and Legal Action notices.
• Prepare, verify, and transmit bankruptcy material and legal documents as directed by Credit Manager Supervisor.
• Maintain tracking calendar of all legal and bankruptcy matters.
• Prepare and submit proper documentation to external collections agencies as needed. Maintains related records and tracking documents.
• Perform order review, approving and releasing pending orders under the direction of the Credit Manager Supervisor.
• Has full authority within approved policies, procedures and standards, and defined limits on credit matters within the delegated areas of responsibility. Exceptions and divergence are subject to Supervisory approval.
• Maintains open, effective, and dynamic communication and consultative relationships on the administrative level with LCC Collections, Customer Care, Sales, Distribution, Legal, IT, and other departments concerned with company administration and credit and collections operations; coordinates and supports such relationships between credit personnel and other departments at appropriate levels.
• Develops, support, and maintains relationships with customers, NCC personnel, service agencies, attorneys, accountants, and others as required.
• Special projects as needed.
• Must be flexible and able to work any hours that the call center is open. Shifts may change.
• Ability to handle incoming calls and resolve customer issues

Minimum Qualifications

• High School Diploma or equivalent and 3+ years of Commercial Credit and or Collection Experience
• Excellent written/verbal communication skills
• Must be proficient in Microsoft Office, including Outlook, Word and Excel
• Knowledge of Bankruptcy and strong communication skills.
• Able to handle stress, deadlines and multiple tasks
• Emphasis in Statistics, Quantitative Methods of Business and/or Information Technology a plus
• Strong Analytical skills
• Ability to take responsibility and ownership
• Strong Technical skills in particular Microsoft Office Suite (Excel, PowerPoint and Access)
• Must have a desire/passion to enhance/streamline various business functions towards more efficient practices in an effort to realize savings for the organization
• Must be able to clearly communicate and voice personal opinions in a professional manner about solutions/recommendations to various levels of management even when faced with opposition or pushback.
• Must be able to complete work and be held responsible for various on-time deliverables as well as manage (mainly outside parties) to milestone dates to ensure projects stay on task and budget.

Physical Demands

• Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator
• Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.