Customer Care Specialist - Brooklyn

Are you ready to build a career with a welcoming and diverse team? Medical Mutual is hiring Customer Care Specialist in Brooklyn, Ohio for flexible call center roles. Our next set of classes are scheduled to start in October 2024, November 2024, and January 2025 (TBD).

In addition to comprehensive training and competitive pay, Medical Mutual offers a robust benefits package, unique perks and a great atmosphere for employees. The welcoming, friendly nature of our teams is one of our hallmarks. We have been named a Top Workplace in Northeast Ohio for 13 consecutive years.

Responsibilities

Responds to a variety of member and provider inquiries from Commercial and Medicare Advantage product lines through determined channels such as telephone, written, email, and face-to-face.

Our Customer Care agents are experts at identifying and resolving potential issues that might affect our members. Our agents are problem solvers and love to help people. They communicate clearly over the phone and in writing. They know when to request additional information and follow member issues through to resolution. Qualifications

• Associate degree in business administration, communications or a related field, or equivalent combination of education/training (minimum high school diploma or GED) and experience. Bachelor's degree preferred.
• 2 years of additional customer service experience in healthcare, banking, retail, hospitality, or other related industry, preferably in a contact center. Experience in appeals and/or correspondence preferred.
• Basic computer navigation and Microsoft Office skills.
• Knowledge of standard customer service practices and principles.
• Basic knowledge of health insurance products and services preferred.

Compensation, Training and Schedule

This is a work at home position with the option to work in an office if preferred. All training will be conducted virtually. Customer service agents earn $19 to $20 per hour during training, with a raise upon completion of our training program.

We provide our representatives with the tools they need to excel in their role, including a nine (9) month training program. Training includes both classroom and on-the-job instruction. When you have completed training, you will earn a promotion.

Training Schedule -- During training, Customer Care team members work 8 a.m.-4:30 p.m. Monday through Friday.

Work Schedule -- Once fully trained your schedule can be anytime during normal business hours.

• April 1st through Sep 30 th

• 7:30 a.m. to 8:00 p.m. M-F and Saturdays 9:00 a.m. to 1:00 p.m.

• Oct 1st through March 31

• 7:30 a.m. to 8:00 p.m. 7 days a week.

You can earn a shift premium for working scheduled hours after 6 p.m. weekdays and on Saturdays. If you are scheduled for a Saturday shift, you will have a day off during the week.

A Great Place to Work

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse, and headset.
• Whether you are working remotely or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at our Brooklyn, OH location. Convenience stores at many locations.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits

• Employee bonus program
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life, and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After one year of service, parental leave for eligible employees who become parents through maternity, paternity, or adoption.

An Investment in You

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive, and welcoming culture with Business Resource Groups.

About Medical Mutual

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we do not answer Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There is a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Our plans provide peace of mind to more than 1.5 million Ohioans.

We are not just one of the largest health insurance companies based in Ohio, we are also the longest running. Founded in 1934, we aree proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.