Job Title:

Customer Care Specialist

Department:

Customer Service

Reports to:

Demand Planning Supervisor

Classification:

JOB SUMMARY:

This position supports the Empire warehouse team with allocation entries of shipping orders into SAP. Maintaining inventory allocation for all divisions and data entry.

ESSENTIAL JOB DUTIES :

Input all inventory allocations into SAP Shipping system accurately and on time

Manage finished good inventory to insure proper delivery to stores.

Manages reports for the Demand Planning and Warehouse teams

Will be trained to be a backup and cover responsibilities when needed for time off or for vacation

Responsible for keeping plant finished goods inventory updated and resolving and issues in SAP

May assume other duties as assigned.

QUALIFICATIONS:

• High School Diploma or equivalent certification
• Must have inventory control experience
• Ability to speak, read, and write English
• Good verbal and written communication skills
• Strong warehouse SAP experience
• Bilingual (Spanish) preferred
• Good math skills
• Must be well-organized with good attention to detail
• Display strong work ethic and positive attitude
• Adaptable and dependable with ability to follow direction and work cooperation with others
• Must maintain a helpful and professional attitude and appearance
• Ability to apply logic and understanding to carry out detailed, but uninvolved, instructions and to deal with problems involving a few different variables.

PHYSICAL REQUIREMENTS

ACTIVITIES:

Office, sitting or standing for long hours, bending, stooping, kneeling, lifting, and reaching

HEARING:

Must be able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTION:

Must be able to frequently and regularly use wrists, hands, and or fingers and to stoop and bend

VISUAL ABILITIES:

Average, ordinary visual acuity necessary to prepare or inspect documents, products, or operate machinery.

WORKING CONDITIONS:

Must be able to work for long hours in an office.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change .

EOE/Vet/Disabled