Customer Connections Hub Customer Onboarding Specialist
Charlotte, North Carolina
Employer: CocaCola Bottling Co Consolidated
Industry:
Salary: Competitive
Job type: Full-Time
Requisition ID: 192771
Posting Locations: Charlotte
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Job Overview
The Customer Ambassador Onboarding fully supports newly created FSOP and National Retail Sales (NRS) accounts and is responsible for end-to-end set-up before outlet myCoke active adoption. This includes, but is not limited to customer relationship management, field team partnership and collaboration, account management, channel selling strategy execution, equipment coordination, process education, the myCoke adoption process, and evolving administrative tasks. The CCH Specialist Customer Onboarding is a strategic sales professional with thought leadership that balances customer service with business needs and still drives results. This position cultivates relationships and communicates well at all levels, and works closely with field sales and support teams to ensure execution standards, sales goals, and myCoke active adoption targets are met. Since the role is still subject to functional changes, the ability to adjust to task variation is a must.
Duties & Responsibilities
Knowledge, Skills, & Abilities
Minimum Qualifications
Preferred Qualifications
Work Environment
Office Environment
Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Nearest Major Market: Charlotte
Posting Locations: Charlotte
Click here to view a Day in the Life of our Teammates!
Our Secret Ingredient is our Teammates.
We offer great rewards , competitive pay , career advancement and growth opportunities .
Full Time Teammates are also eligible for:
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance - Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
Refresh and Grow your Career with Us!
Job Overview
The Customer Ambassador Onboarding fully supports newly created FSOP and National Retail Sales (NRS) accounts and is responsible for end-to-end set-up before outlet myCoke active adoption. This includes, but is not limited to customer relationship management, field team partnership and collaboration, account management, channel selling strategy execution, equipment coordination, process education, the myCoke adoption process, and evolving administrative tasks. The CCH Specialist Customer Onboarding is a strategic sales professional with thought leadership that balances customer service with business needs and still drives results. This position cultivates relationships and communicates well at all levels, and works closely with field sales and support teams to ensure execution standards, sales goals, and myCoke active adoption targets are met. Since the role is still subject to functional changes, the ability to adjust to task variation is a must.
Duties & Responsibilities
- Customer Relationship Management: coordinates sales and operations activities and communicates delivery and equipment service timelines and logistics relative to the news outlet
- Serve as the primary point of contact for all new outlet needs and issue resolution through stated new outlet timeline or myCoke active adoption (whichever comes first)
- Cross-functional collaboration with various sales and operational areas (sales, delivery, schedules, equipment services, etc.) to coordinate timely, accurate, and productive initial, replenishment orders; manage Field requests and recurring communication to the Field regarding open items and to-dos
- Administrative tasks to create and optimize new outlet set-up for National Retails Sales and customers of the like, using Club Coke Platform and, or Launchpad; Manage and process email correspondence from Field Partners
- In charge of myCoke education, demonstrations, and tasks of the like to influence a superior active adoption process
- Identify channel selling opportunities and account productivity gaps; deliver against sales targets; course-correct account through education and field partnership, as needed
- Identify and track Market Unit trends and challenges related to the customer onboarding process; articulate creative strategies for resolve
Knowledge, Skills, & Abilities
- 6 months of previous experience in FSOP, CCC Sales at CCCI is required
- Excellent written and verbal communication skills in dealing with ISRs, Customers, Sales, and Operations personnel daily
- Ability to engage management, decision makers, and influencers at a variety of levels
- Proven comprehension and demonstration of CCCI processes and procedures
- Strong use of influencing skills, with the ability to gain customer buy-in, agreement, and commitment
- Ability to work well independently and as part of a team
- Proven sales and customer service skills
- Superior time management, planning, and organizational skills, with the ability to handle multiple projects simultaneously, are required
- Proficient with Sharepoint, MS Word, PowerPoint; Tableau a plus
- This position interacts with teammates, business partners, and various members of leadership within Sales and Operations
Minimum Qualifications
- High school diploma or GED
- Knowledge acquired through up to 12 months of work experience
Preferred Qualifications
- High school diploma or GED
- Knowledge acquired through up to 12 months of work experience
Work Environment
Office Environment
Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Nearest Major Market: Charlotte
Created: 2024-06-07
Reference: 192771
Country: United States
State: North Carolina
City: Charlotte
ZIP: 28269
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