Customer Experience Lead-Tanger Outlets Palm Beach
West Palm Beach, Florida
Employer: Victoria's Secret
Industry:
Salary: Competitive
Job type: Full-Time
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
Click here for benefit details related to this position.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hires individuals authorized for employment in the United States.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Conducting associate observations and associate coaching.
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linking results to behaviors and actions to drive top-line sales.
- Independently managing labor hours within the store to drive top line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrating and leading company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Click here for benefit details related to this position.
- Passion for Victoria's Secret Brand.
- Demonstrates excellent merchandising skills.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 1 year of retail experience preferred
- Experience directing other individuals in the performance of their job duties preferred
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hires individuals authorized for employment in the United States.
Created: 2024-08-22
Reference: 043BG
Country: United States
State: Florida
City: West Palm Beach
ZIP: 33411
Similar jobs:
-
To Go - West Palm Beach Intl Air-HMS
Chili's Grill & Bar in West Palm Beach, Florida -
Merchandiser ALD/ATL Div. West Palm Beach, FL
Southern Glazer's Wine & Spirits in West Palm Beach, Florida -
CRNA Opportunity in West Palm Beach, FL
Envision Healthcare in West Palm Beach, Florida -
STORE MANAGER CANDIDATE in West Palm Beach, FL
Dollar General in West Palm Beach, Florida -
NEW Rate just added for this Emergency Medicine opportunity located in beautiful Palm Beach County
Envision Healthcare in Jupiter, Florida -
Prep Cook - West Palm Beach Intl Air-HMS
Chili's Grill & Bar in West Palm Beach, Florida -
Labor & Employment Associate - Tampa or West Palm Beach
Gables Search Group in Tampa, Florida💸 $155000 - $175000 per year -
CRNA Opportunity in West Palm Beach, FL-No Call, No Weekends and $75k Start Date Bonus
Envision Healthcare in West Palm Beach, Florida -
Event Manager | Palm Beach County Convention Center
AEG in West Palm Beach, Florida💸 $50000 - $60000. per year -
Laborers for Concrete Construction - Palm Beach, FL
The Heico Companies, LLC. in Palm Beach, Florida -
Sr Provider Relations - Field Dade, Palm Beach, and Broward County FL
UnitedHealth Group in Miami, Florida -
Commercial Insurance Account Manager (Palm Beach Gardens, FL)
National Financial Partners in Palm Beach Gardens, Florida -
Associate Clinical Account Specialist - Palm Beach, FL - Johnson and Johnson
Johnson & Johnson in West Palm Beach, Florida💸 $70000. per year -
Pediatric Anesthesiologist Opportunity in West Palm Beach, Florida
Envision Healthcare in Loxahatchee, Florida -
Cook 1 | Part-Time/On-Call | Palm Beach County Convention Center
AEG in West Palm Beach, Florida💸 $16 per hour -
F135 Support Equipment Analyst - West Palm Beach
Frontend Arts in West Palm Beach, Florida -
NEW Rate for this Nocturnist opportunity located in beautiful Palm Beach County
Envision Healthcare in Jupiter, Florida -
Gunite Truck Driver West Palm Beach
Transforce in West Palm Beach, Florida -
Intern, Analysis/Systems (West Palm Beach, FL)
L-3 Technologies in West Palm Beach, Florida -
24-25 Literacy AmeriCorps Palm Beach County
AmeriCorps in Miami, Florida