Customer Experience Representative

Title: Customer Experience Representative
Location: Branchburg, NJ
Schedule: M-F Full Time
Type: Contract to Hire

Responsibilities:

To manage customers that are not associated with a sales manager and support selected customers with a sales manager as well as support Head of CXT with daily processes.

• Order processing from PO receipt to delivery and invoice
• Be the customers focal point on orders, requests, complaints, etc.
• Processing and shipping customer sample requests
• Coordinating complaint management with QA
• Coordinating questionnaires, technical documents with the technical team
• Executing customer communication activities (e.g., change notification letters)
• Improve daily work processes to promote efficiency.
• Maintain high level of Customer service.
• Follow up on customer contracts/agreements/Blanket Orders
• Close liaison with Supply chain, warehouse, and forwarder to minimize delays on supply.
• Commercial responsibility for attributed customers
• Service level provided for attributed customers.
• Process review and improvement

Requirements:

• Business / commercial education
• Ideally up to 3 years of international work experience, ideally in value added solution provider.
• Analytical mindset with pro-active approach
• Desire to work in an international, multicultural environment.
• Experience with CRM/ERP software
• Sound conversation techniques
• Discipline to initiate first contact and to make the first step