Customer Experience Specialist Intern

Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty and integrity - the core values that guide how we work and treat others.

As a Customer Experience Intern at Farm Credit Services of America you'll have the opportunity to facilitate the customer journey through the loan process and all aspects of product delivery before, during and after the closing. You'll learn monetary accounting activities, application process, how to address customer inquiries, assist with customer-facing technology and overall management of office operations.

Our interns work on projects that matter-and teams will rely on your skills and insights to help deliver those projects to market. You'll get the opportunity to work on real projects and have fun along the way.

Essential Duties & Responsibilities

• Provide 1st level service and support for inbound customer interactions
• Assist in processing cash management requests (wires/ACH/Payment by Phone)
• Discover different loan servicing options and work to gather appropriate documentation to initiate the request.
• Gain exposure to the Associations' digital portal, online banking and other customer-facing tools.
• Work to resolve Customer inquiries by collaborating with others within FCSAmerica for further support and/or guidance.
• Learn the Associations' customer service management tool to accurately document interactions.

Education Requirements

• Currently pursuing a Bachelor's or Master's degree in Ag Business, Finance, Accounting, Business Administration, Agricultural Economics, or other related degree.
• Minimum of 3.0 GPA on a 4.0 scale
• Demonstrated leadership abilities
• Effective communication and interpersonal skills (both written and verbal)
• Strong desire to pursue a career involving sales, marketing and territory management.
• Available for a 12-week internship during the summer

Internship Benefits

• Qualified interns will receive a competitive hourly wage and $500 sign-on bonus
• Relocation assistance is available

We reserve the right to close this posting early if we receive a large number of qualified applicants.