Customer Help Desk Tech Inter/Assoc

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Answer high volume multiline telephone to take maintenance repair requests from all Hospital departments and offsite clinics.
• Operate a computerized Maintenance Management system, entering data such as service request, requester, contact phone, location, and description of the problem.
• Assign appropriate priority in response to customer requirements.
• Assign work to the appropriate shop/worker.
• Must be able to page or radio staff to communicate high priority work.
• Ability to perform during emergency situations such as fire, floods, power outages and equipment failures; notify appropriate assigned personnel and prioritize according to standards.
• Resolve customer questions concerning assigned work, status, etc.
• Refer messages and issues to the appropriate foreman or manager as necessary.
• Generate reports, analyses, file documents and complete other general office work.

Required Qualifications*

Call Center Customer Service Traffic and Scheduling Assistant Intermediate:

• High school diploma or equivalent combination of education and experience required
• Ability to keyboard with speed and accuracy is necessary
• Excellent written and verbal communication skills are required
• Considerable knowledge of and ability to use advanced business software and computer applications is necessary
• 2-5 years customer service experience is required
• Must have the ability to work remotely, including a work from home space and high-speed internet connection

Call Center Customer Service Traffic and Scheduling Assistant Associate:

• High school diploma or equivalent combination of education and experience required
• Ability to keyboard with speed and accuracy is necessary
• Excellent written and verbal communication skills are required
• Considerable knowledge of and ability to use advanced business software and computer applications is necessary
• 0-2 years customer service experience is required
• Must have the ability to work remotely, including a work from home space and high-speed internet connection

Desired Qualifications*

• Knowledge of Hospital buildings, areas, systems and equipment is desired.

Work Schedule

• This position is 40 hours per week.
• Schedule for the training period (4 to 6 months duration) is M-F 6am-2pm and will require the applicant to be onsite.
• Regular work schedule is Wednesday 8pm-6am, Thursday and Friday 9pm-6am, and Saturday 8pm-8am.
• Regular schedule will be a hybrid of remote and onsite attendance.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

252279

Working Title

Customer Help Desk Tech Inter/Assoc

Job Title

Call/CustSvc Trf/Sch Asst Inte

Work Location

Kahn Health Care Pavilion

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Building Utilities

Posting Begin/End Date

9/10/2024 - 9/17/2024

Career Interest

Administration